Account Manager UK&I

Account Manager UK&I Account Manager (UK & Ireland) Location: Dublin (Hybrid – 3 days per week in office) Reports to: VP, UK & Ireland Scope: UK & Ireland Accounts Travel:  up to 20% About Daon Daon is a global leader in biometric authentication and identity assurance solutions. For over two decades, we have supported governments and leading enterprises in delivering secure, seamless digital experiences across financial services, border control, telecommunications, and critical infrastructure. Our IdentityX® platform enables secure mobile biometric authentication at scale, helping organisations reduce fraud while improving customer experience. Today, more than one billion identities worldwide are safeguarded by Daon technology. Join a global company recognised as a Leader in the 2025 Gartner® Magic Quadrant™ for Identity Verification, shaping the future of digital identity and security! Role Overview We are seeking an Account Manager to support the growth and development of a portfolio of clients across the UK and Ireland. This role will focus on maintaining strong client relationships, supporting ongoing account activity, and identifying opportunities to expand existing partnerships. This is a hybrid role based in Dublin, requiring regular office attendance (3 days per week) and approximately 20% travel , primarily across the UK. What makes this role unique is the level of visibility and impact it offers. You will work closely with senior leadership, including the VP of UK & Ireland and the Head of Sales for EMEA & APAC, and will be directly involved in key stakeholder interactions. This is an opportunity to operate in a lean, high-impact environment where your contribution is visible and valued, rather than being one of many layers within a larger organisation. The role offers strong exposure to senior stakeholders and cross-functional teams, providing an opportunity to develop commercial and strategic account management skills within a global technology organisation. Key Responsibilities Account Management & Client Support Support the management of a portfolio of client accounts across the UK & Ireland Build and maintain strong working relationships with client stakeholders Act as a key point of contact for day-to-day account activities Support account reviews and ensure ongoing client satisfaction Account Growth & Opportunity Identification Identify opportunities for account expansion, including upsell and cross-sell initiatives Support the development of account plans in collaboration with senior sales stakeholders Contribute to proposals and commercial discussions as required Stakeholder Engagement & Collaboration Partner closely with the VP of UK & Ireland and Sales Directors to support account strategy and execution Support the Head of Sales for EMEA & APAC in engaging key stakeholders and advancing strategic opportunities Participate in senior stakeholder meetings and networking events in Dublin, with a focus on nurturing relationships and identifying new opportunities Work closely with Pre-Sales, Product, Delivery, and Support teams to ensure strong client outcomes Operational & Commercial Support Assist in managing renewals and supporting commercial discussions Track account activity and ensure follow-up on key actions Maintain accurate account information and reporting Knowledge & Experience 2–5 years’ experience in an Account Management, Customer Success, or Sales Support role within a technology or SaaS environment Experience working with clients in a B2B environment Exposure to managing or supporting client accounts is essential Strong organisational skills and ability to manage multiple priorities Experience working in a collaborative, cross-functional environment Interest in technology, identity, or security solutions is advantageous Your Profile Strong communicator with excellent relationship-building skills Organised and reliable, with the ability to manage competing ... (truncated, view full listing at source)