Principal Process Architect (People Team)

Company Description We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech. Job Description Checkout.com is looking for an independent, analytical, and hands-on Senior Process Architect to drive process improvement and efficiency across the People team. This is an outstanding opportunity for an expert practitioner to dive deep into complex HR problems and workflows and reimagine them for scale. ​ You will be the bridge between data, people, and systems, taking existing processes, unwinding them, and rebuilding them to be frictionless and robust. If you excel at self-motivation and want to see the tangible results of your designs, this role is for you. Mission: To design and optimize the end-to-end HR processes that drive operational excellence. You are responsible for simplifying how work gets done and building the automated logic that allows our systems to handle those tasks without manual intervention. You solve the People team's toughest operational challenges at scale. You aren't just a designer; you are a problem-solver who turns complexity into simple, scalable, and automated systems that unlock efficiency for the entire organisation. Role Scope: You will lead high-impact initiatives to shape our global HR operations. Your goal is to eliminate administrative overhead by identifying inefficiencies through data and engineering elegant, scalable solutions. You will tackle complex, unstructured areas of HR and build the process infrastructure required to scale, and ultimately automate, them effectively. As the lead architect, you ensure our processes are human-centric, efficient, and optimized for AI and automation. How you’ll make an impact: Problem Solving at Scale: Taking a hyper-logical approach to break down massive, complex HR problems into small, achievable, and automated tasks. Process Excellence & Design: Simplify complex HR procedures and develop and deploy standardised processes and automated solutions. You identify bottlenecks and remove unnecessary steps before any technology is applied. Scalable Process Engineering: Design processes that scale to 10,000 employees without increasing headcount. Create comprehensive, step-by-step process documentation, flowcharts, and standard operating procedures (SOPs) that serve as the single source of truth for global teams. Customer First Impact & Communication: Maintain a Customer First mindset to ensure HR tools are seamless for employees, reducing manual burden. You must bridge the gap between technical complexity and business reality, providing clear, high-impact presentations to global stakeholders. AI and automation first: Identify and implement AI-driven and automation solutions to streamline workflows, resulting in faster resolution times and improved output accuracy. You design the step-by-step logic for high-volume transactions (like leave requests or contract changes) so they happen automatically. Data-Driven Decision Making: Use strong analytical skills to dig into performance KPIs, identifying the root causes of delays or errors in areas like Accounts Payable, Reconciliation, or Procurement. Innovation: Leveraging AI and the latest technologies to revolutionise process documentation and asso ... (truncated, view full listing at source)