Associate People Partner (12 month FTC)

Company Description We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech. Job Description Role overview | Context In the Specialist, Department People Partner role, you’ll be responsible for partnering closely with the Department People Partner team to provide a world class service to your client group. You’ll do this by delivering a proactive and customer focused service through providing effective support, guidance, and advice to managers and employees on a wide variety of People areas, including employee relations, policy , and process. Working closely with the Department People Partners, you will help ensure operational readiness and organizational excellence for your client groups. Amongst other duties, this role will be primarily responsible for the below. Managing all key processes for allocated departments including: Probation period management (including terminations/failed probations) Onboarding and offboarding process in Workday, including completing exit interviews Managing all documentation including employment contracts, contract addendums, employment verifications etc Flexible Work Requests, providing coaching and support to managers and employees on the process and navigating to an appropriate solution Ticketing queries for the allocated departments, providing high quality advice and guidance whilst ensuring to resolve tickets with required timeframes Complete monthly Workday updates via the use of OrgStudio, ensuring supervisory orgs, reporting lines, cost centres, job profiles and employee data is kept up to date for allocated departments Support the Department People Partnering team on departmental People initiatives, including growth and performance cycle processes and talent reviews. Employee relations: Handling and resolving employee grievances, disputes and complaints in a timely and effective manner Complete investigations when needed, ensuring fair and thorough processes, quality documentation and recommending appropriate actions or disciplinary measures Facilitate mediation and conflict resolution sessions between employees and line managers Manage the performance improvement process (PIP), partnering with line managers and employees end to end. Provide advice on the process where needed and coach managers on navigating the process. Handle involuntary termination meetings, ensuring line managers receive guidance each step of the way and appropriate documentation is provided (scripts, letters to employees etc). Ensure ER tracker is kept up to date at all times. Reporting, data and insights: Synthesise quarterly engagement results and feedback, displaying results in a digestible format to help educate the business on key insights and improvement opportunity areas Make recommendations for improvement based on engagement hotspots Complete monthly CHRO dashboard analysis for departments, working with Manager, Department People Partnering to provide context on key metrics and actions taken Complete regular exit interview analysis to identity reasons for attrition and make recommendations on actions to address key issues Additional responsibilities: Work directly with line managers to support them in effectively managing ... (truncated, view full listing at source)