Head of Operations

Company Description We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech. Job Description As we continue to scale our business and strengthen our presence across the Americas, we are opening a new Operations Hub in Mexico City to support our rapidly growing merchant base and ambitious expansion plans. We are seeking an exceptional Head of Operations to establish, lead, and grow our operations in Mexico City. The Head of Operations/Site Leader will be responsible for building a high-performing team, driving operational excellence, and ensuring seamless execution across the region. Job Description Talent Attraction and Development Act as a talent ambassador for the Mexico City site ensuring we attract, motivate and retain industry-leading professionals in the region Foster a culture of transparency and collaboration acting as an escalation point for the site and defusing complex challenges transparently and efficiently Lead with utmost rigor and accountability in line with our global #unite value and in accordance with our operating principles; ensure that the talented teams in our Mexico City office also espouse and live by the same values and operating principles Provide guidance and support for career development, performance management, and skill enhancement Lead our workplace experience and people operations teams on the ground to ensure that all issues (big and small) affecting our Mexico City workforce are addressed quickly to ensure the working environment continues to excel Matrixed Functional Oversight Partner with functional leaders across Checkout.com to help manage their on the ground resources in Mexico City across all functions represented locally - customer due diligence, merchant onboarding, merchant operations and support Partner with functional leaders to achieve goals, OKRs and roadmaps, and to establish and track clear effectiveness and efficiency KPIs for each team and drive a metric-driven and high accountability culture Partner with Americas leaders in the US and Brazil to ensure that the needs of those markets and our customers are being addressed with global timezone coverage of operational functions. Collaborate on opportunities for further location strategy planning across Americas sites. Lay the foundations for the hub’s operating model, ensuring the right resources, tools, and processes are in place to deliver on business goals. Stay abreast of industry trends and technological advancements to guarantee the site continues to operate at industry-leading standards Champion innovation and advocate for the adoption of new technologies, systems and tools to enhance our people, products and services Risk Management and Compliance Ensure that operational processes are efficient, compliant, have the right controls, and are aligned with industry best practices, regulatory standards and compliance requirements Implement robust risk management practices to identify and mitigate potential operational and compliance risks Ensure that all activities within the center adhere to industry regulations and security standards In partnership with relevant central functions, ensure all Mexico operations are compliant with relevant regulation ... (truncated, view full listing at source)