Product Experience Specialist (Boston)

Product Experience Specialist (Boston) TL;DR We're looking for Product Experience Specialists to join Lovable's first Americas hub in Boston. You'll deliver world-class support to our users, capture high-signal product insights from the front lines, and help build something new — a PX team that powers our Americas coverage. This role is for someone who's user- and product-obsessed, loves solving problems, and wants to see the inside a company that's changing how software gets built. This is a part-time or full-time contractor role, ideal for students at Boston-area universities. WHY LOVABLE? Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Over 2 million people in 200+ countries already use Lovable to launch businesses, automate work, and bring their ideas to life. And we're just getting started. We're a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world. WHAT WE'RE LOOKING FOR - User-First Mindset: You instinctively advocate for users and always look for ways to improve their experience. You sweat the details because they matter. - Crystal-Clear Communicator: Whether it's a concise chat reply or a detailed bug report, you communicate warmly, clearly, and precisely. - Sharp Problem Solver: You stay calm under pressure, think clearly in messy situations, and move fast to get users unblocked — even if it's something we haven't seen before. - Bonus: Experience in B2C SaaS customer support - Bonus: Experience using Lovable and other AI tools WHAT YOU'LL DO - Become a Lovable expert: Understand every part of our product — deeply - Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity across US time zones - Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked - Improve our support stack: Keep our internal knowledge base up to date and find ways to improve our processes - Be the Voice of the Customer: Take extreme ownership in making sure user feedback drives product direction About your application - Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join. - We treat all candidates equally - if you are interested please apply through our application system.