Onsite Distress Passenger Agent

Skip to Content Sign In Onsite Distress Passenger Agent Req #13343 Hounslow, UK Apply Share Job Description Posted Sunday, March 29, 2026 at 9:00 PM What We Need Corpay is currently looking to hire a Crew Accommodations Agent within our Lodging division. This role is located in Heathrow, United Kingdom. In this role, you will be responsible for overseeing and coordinating the hotel and ground transportation bookings for our Client’s Crew members, as well as managing the workflow between agents and clients. This role requires efficient handling of booking requirements through our proprietary system, along with managing communications through email, chat, phone calls, and direct interactions. The Coordinator ensures seamless resolution of booking issues by following Standard Operating Procedures and facilitates coordination among agents, clients, and vendors. You will report directly to Crew Accommodation Support Manager and regularly collaborate with teams/departments. How We Work As a Crew Accommodations Agent, you will be expected to work in an office environment. Corpay will set you up for success by providing: Assigned workspace in Heathrow, United Kingdom office - Sheraton Heathrow Hotel Colnbrook By Pass, Harmondsworth, West Drayton, Middlesex, UB7 0HJ, United Kingdom Company-issued equipment  Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Experience: A minimum of 3 years of experience in the hotel/travel industry or a similar role is highly preferred. Coordinate Crew Accommodations: Book and oversee all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees. Manage Escalations: Handle emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations. Client Coordination: Act as the primary liaison between the client's Crew Scheduling, other relevant departments, and our internal teams to meet operational requirements and resolve issues affecting crew members. Communication and Problem-Solving: Facilitate effective communication with internal departments and management to expedite work and resolve problems. Resource Management: Ensure that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly. System Utilization: Efficiently use all tools and technology to process, track, and report transactions, ensuring accurate registration of reservation details in the TA Connections system. Hotel Sourcing: Identify suitable and compliant hotel options in various markets, particularly in locations without contracted hotels or during Sold Out situations, and handle the approval process for non-compliant options. Vendor Payments: Manage payments to hotel and transportation vendors in accordance with contractual terms. Team Leadership: Foster a positive work environment with open, respectful communication and professional behavior, promoting a "CAN DO" attitude among the client and all TAC colleagues. Incident Reporting: Report incidents professionally to the TA Connections Supervisor on shift and/or Operations Management. Attendance and Policy Adherence: Maintain impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook. Support and Special Projects: Assist the Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, and troubleshooting, and work on special projects as assigned. Interpersonal Skills: Excellent interpersonal and client relationship skills with the ability to interact effectively with clients and business partners both electronically and via telephone. Organizational Skills: Strong organizational and multi-tasking skills. Communication Skills: Strong writing, communication, and negotiation skills. Team and Independent Work: Ability ... (truncated, view full listing at source)