Senior Manager, Engagement Management

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform , used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values . Learn more about Life at GitLab . The Senior Engagement Management Leader is a strategic position responsible for driving Professional Services Sales and team success across GitLab's enterprise and commercial customer portfolio. This role combines sales leadership, team management, and strategic partnership development to scale GitLab's professional services business in Europe and Asia markets. As a senior leader, you will be accountable for regional PS bookings targets while leading a team of Engagement Managers who drive professional services sales through a sales overlay model. You'll develop and execute strategies to expand accelerate time to value across a broad portfolio of clients, working closely with Sales Leadership and Customer Success to ensure alignment across the organization. Responsibilities Lead a team of Engagement Managers focused on Professional Services consultative selling. Accountable for Professional Services bookings goals within area of responsibilities covered by their Engagement Management team (EMEA). Responsible for timely and accurate weekly bookings forecast within area of responsibility. Help distribute customer opportunities evenly across team members ensuring geographic or segment coverage. Collaborate with other managers, socializing and gaining agreement on strategic proposals, and executing strategies. Provide strategic proposals to leadership to organize and align the Engagement Manager team with the Sales/CS organizations. Remain knowledgeable and up-to-date on GitLab releases. Coach team members on pipeline generation, opportunity prioritization, SFDC hygiene, discovery, scoping, estimation, SOW creation, negotiation and closing processes. Provide guidance to Engagement Managers to help resolve negotiations leveraging win-win and give-to-get methodologies. Take ownership of resolving negotiations that are at an impasse Align with Sales Leadership within territory to provide forecast updates. Build and maintain a development plan to ensure Engagement Manage ... (truncated, view full listing at source)