Copy of Operations Manager- Rochester

About Nabis Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation. We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally. About the Role Nabis is seeking a resourceful, systems-minded Operations Manager to join our Rochester warehouse. This role is for a true operator. Someone who asks questions, thinks through edge cases, and continuously fine-tunes the machine. You’ve built while in motion, and you’re energized by ambiguity rather than slowed down by it. This is a hands-on, full-time role that requires flexibility, resilience, and grit. You’ll own the day-to-day rhythm of the warehouse while also shaping how that rhythm evolves. Success in this role means deeply understanding our processes and customer needs—and then challenging how we execute against them. The ideal candidate has operated in high-growth environments. Whether at a startup, a scrappy regional operator, or a company scaling in real time. You’ve built systems from scratch, tested assumptions others take for granted, and thrive when the playbook is incomplete or needs to be rewritten. You’re cross-functional by nature, comfortable operating under pressure, and able to bring a team along as things change quickly. Responsibilities Partner closely with the New York Operations Director, Supervisors, and Associates to keep inbound and outbound operations running smoothly—and proactively flag when the current approach isn’t working Track daily performance and lead with coaching first, developing team capability rather than managing to metrics alone Own SLA compliance by monitoring volume and solving bottlenecks before they escalate Drive market OKRs and KPIs (DOTIF, quality of service, inventory accuracy), while forming and testing your own hypotheses to improve performance Audit and evolve SOPs—taking ownership of redesigning processes that aren’t working Build flexible, resilient staffing models that adapt to volume fluctuations Collaborate cross-functionally with Central Ops, Engineering, Finance, and People as a peer—bringing solutions, not just problems Communicate proactively with internal teams and external partners; ensure stakeholders are never waiting on updates Ensure full compliance with state and federal cannabis regulations, including inventory tracking and reporting Own vendor and supply chain relationships with a partnership mindset—negotiating, iterating, and holding partners accountable Approach operational inefficiencies as product problems—leveraging data, tools, and process design to continuously improve performance Qualifications Experience operating in a startup, high-growth, or resource-constrained environment; comfortable building systems from the ground up Systems-oriented mindset—focused on solving root causes and documenting learnings Naturally inquisitive; you question existing processes and propose better alternatives Experience running operational experiments (A/B testing, pilots, iteration based on data) High EQ and low ego—you’re willing to jump in wherever needed and lead by example Strong communicator across all levels, from frontline associates to senior leadership 2+ years managing teams of 30+ in warehouse, logistics, or high-throughput envir ... (truncated, view full listing at source)