Feedback Program Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role The Feedback Program Manager is a critical cross-functional role within the Digital Success Insights program, responsible for overseeing the health and effectiveness of Salesforce's Digital Experiences feedback loop, including Agentforce, Help.Salesforce.com, and other Digital Channels supported by the Digital Success organization within Customer Success at Salesforce. This role bridges gaps with insights and work item management for engineering, product, and design teams to ensure that customer friction signals are systematically captured, analyzed, and actioned to improve digital support experiences and reduce customer attrition. Responsibilities Oversee the overall health, strategy, and effectiveness of the end-to-end feedback system Maintain and evolve a Salesforce custom object (Feedback Records), ensuring the technical infrastructure supports the feedback process Produce and distribute monthly stakeholder newsletters with key program metrics Consult on categorization and tracking decisions during insights development Advise on prioritization and metrics selection during triage and reporting Manage and maintain dashboards and reporting that shows the feedback & insights loop linked to Roadmap delivery. Stay informed on new Feedback Records created in GUS, feedback linked to Roadmap Items/Intakes, status changes, and orphaned feedback resolution Accountabilities Strategy, health, and technology of the feedback loop Maintaining accurate and up-to-date GUS Feedback Records Driving the feedback-to-roadmap ratio and ensuring transparency of program outcomes Qualifications Experience in program or product operations, ideally within a data, AI, or product management context Familiarity with Salesforce project management tools or similar internal engineering/product tracking systems Strong cross-functional communication and stakeholder management skills Ability to synthesize complex data signals into clear executive-level narratives Experience building or managing feedback systems, voice-of-customer programs, or insight pipelines Comfortable operating in a fast-moving, ambiguous environment with multiple stakeholders Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information a ... (truncated, view full listing at source)