Activation Solution Engineer- TMT/CBS

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications for this position will be accepted on an ongoing basis. Our Sales Organization is made up of the business segments below. Within these business segments, the teams sell across multiple verticals. There are also teams that sell specifically into one industry or vertical. Verticals include: Financial Services, Healthcare & Life Sciences, Manufacturing, Retail & Consumer Goods, Communications Media & Technology, Consumer Business Services, Public Sector and others.. Overview: We are seeking an Activation Solution Engineer with D360 experience and an insatiable sense of curiosity to join our Activation Solution Engineering Team. This role blends technical architecture, technical leadership, and delivery ownership to scale Agentforce capabilities across global customer implementations. You will guide and advise teams building intelligent AI agents, copilots, and autonomous workflows while defining, developing and maintaining architecture standards, reusable frameworks, and enterprise deployment patterns. Your Impact Technical Architecture Leadership Contribute to the architecture, implementation, and deployment of accurate, reliable, scalable, compliant, and trusted enterprise-grade Agentforce solutions. Design intelligent agents and supporting components leveraging LLMs, prompt engineering, integration technologies, and orchestration frameworks. Remain current on the cutting edge of AI technologies and patterns and incorporate them into the Activation Team’s work by example and through instruction Define reusable patterns and implementations for agent skills, guardrails, and multi-agent collaboration and contemporary developments in the field of AI. Drive key integrations across Salesforce product clouds and external systems. Contribute to performance optimization, monitoring, and telemetry frameworks to achieve reference architectures for observability. Build new and exciting components in an ever-growing and evolving market technology to provide scale and efficiency. Make, document, and advocate design decisions on the basis of performance, maintainability, trust, scalability, and growth. Apply Agentforce and AI solutions to optimize core Service Cloud and Field Service processes, such as intelligent case deflection, predictive maintenance, and autonomous work order scheduling. Agentforce Capability Development Contribute to the end-to-end lifecycle of Agentforce implementations. Drive agent design, prompt strategies, and skill orchestration. Build reusable accelerators and deployment frameworks. Partner with Product, Partners, and Center of Excellence teams on pilots and innovation programs. People Management & Team Leadership Mentor newer Solution Engineers and Architects on Agentforce capabilities. Contribute to and foster a culture of professional enjoyment, innovation, curiosity, and technical excellence. Bring and example a strong growth mindset Delivery & Stakeholder Engagement Partner with Product Owners, Architects, and Customer Success teams. Manage risks, dependencies, and execution roadmaps. Support solutioning, estimations, and POD planning. Governance & Best Practices Def ... (truncated, view full listing at source)