Director, Strategy & Programs

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Sr. Director/Director, Strategy & Programs - JPKT Product Specialization Position Overview We're seeking a strategic leader to serve as a business partner to JPKT Product Specialization, supporting our Specialist Account Executives and Product Marketing/Product Management organizations across Salesforce Products. Key Responsibilities Strategic Advisory and Leadership Partnership Serve as a senior-level strategic advisor at the intersection of sales, product, and customer success as primary business partner to JPKT Product Specialization leadership, supporting Specialist AEs and PMM/PM teams across Customer 360, Data Foundations, and Tableau Partner closely with Product Specialization leadership, Product Marketing/Product Management, Account Owner Leaders, and Business Partners to align on strategic priorities, drive executive-level conversations on business transformation and growth initiatives Prioritize product gap resolution to maximize time-to-value for JPKT customers, translate complex business challenges into actionable long-term product roadmaps Cross-Functional Orchestration Provide strategic counsel on market opportunities, competitive positioning, and product portfolio optimization to drive cross-functional collaboration across JPKT organization units to maximize product adoption and customer success, ensure product strategies remain on track as market dynamics shift Collaborate with Global Product GTM and Growth teams on product localization strategies and requirements Product Go-to-Market Strategy Develop and execute comprehensive Product GTM strategies segmented by market verticals and customer profiles Design multi-cloud strategies and journey mapping to add cloud/product capabilities that increase customer wallet share to identify and capitalize on white space opportunities across the existing customer base Business Transformation & Consumption Growth Serve as a change agent to develop and drive Consumption growth strategy and operational excellence Transform traditional sales motions to consumption-based models that align with customer value realization Design and implement frameworks for measuring and optimizing consumption metrics Lead organizational change initiatives to embed consumption-first thinking across teams Resource Planning & Optimization Lead Cloud Long Range Planning (LRP) and Go-for-Growth (G4G) planning processes Determine and prioritize resource allocation by Cloud across JPKT Operating Units Optimize deployment of sellers, partners, supporting functions, and Customer Success Group (CSG) resources Balance short-term revenue objectives with long-term strategic investments Program Execution & Pipeline Acceleration Work with Product Specialization and Pipeline Program teams to execute high-impact actions that accelerate strategic and new product growth Drive programs to meet and exceed Pipeline, ACV, and NNAOV targets Establish accountability frameworks and success metrics for program outcomes Performance Management & Analytics Establish metrics and KPIs to track product specialization effectiveness and consumption growth Monitor and report on GTM strategy execu ... (truncated, view full listing at source)