Staff Product Manager, Shared Services

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen . We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most . Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come Do The Best Work of Your Life at Boulevard Boulevard is the client experience platform purpose-built for salons, spas, medspas, and wellness businesses. More than 5,000 businesses use Boulevard to manage scheduling, payments, marketing, and client relationships — processing over $5 billion in payments annually. We've raised $188M in funding and are scaling fast, with growing ambitions in multi-location and enterprise franchise operators. Every product Boulevard ships depends on the underlying platform: identity, permissions, audit logging, eventing, API federation, and, increasingly, the AI infrastructure powering the next generation of intelligent experiences. As we grow from 5,000 to 50,000+ businesses, these foundational systems become more critical, not less. That's what this role is about. What You'll Do As Staff PM for Shared Services, you'll own the platform foundation every Boulevard product team builds on. This is high-leverage, deeply technical work — your decisions directly shape what Boulevard can build, how fast, and how safely. Drive Enterprise Readiness: Boulevard's upmarket ambitions depend on granular permissions, comprehensive audit trails, and identity infrastructure that enterprise customers trust. You'll own the decisions that get us there — working closely with sales and solutions engineering to understand what's blocking deals and building the capabilities that remove those blockers for good. Be the Connective Tissue: Every product team at Boulevard builds on what Shared Services owns. You'll develop a deep understanding of their needs and shape the platform to let them move faster — without requiring them to reinvent auth, eventing, compliance, or AI infrastructure on their own. Developer experience is a core product responsibility here. Define and Measure Success: You'll establish the metrics that matter for a platform team — reliability, developer velocity, internal platform adoption, and enterprise capability delivery — and use that signal to sharpen the roadmap over time. Own the Roadmap: Your roadmap will reflect both near-term business impact and long-term architectural integrity. You'll make build-versus-buy decisions across the stack with a clear view of what gives Boulevard the most leverage. And you'll take customer-facing capabilities like audit logging and permissions all the way through launch — including pricing, packaging, and go-to-market. What You'll Bring Platform PM experience: 8–10 years in product management, significant time at Staff or Principal level owning shared services (auth, permissions, audit logging, eventing, or similar) that other teams build on Technical fluency: You can discuss authentication protocols, event-driven architectures, GraphQL, and a ... (truncated, view full listing at source)