Head of Financial Operations

Head of Financial Operations ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. The Opportunity As the Senior Manager, Financial Operations, you will lead our global FinOps function to ensure an end-to-end, delightful customer experience throughout the transaction lifecycle. This is a pivotal leadership role responsible for managing high-performing teams across APAC, EMEA, and the Americas. You will be the guardian of our operational standards—ensuring we consistently "hit the bar" on business-as-usual (BAU) targets while relentlessly "raising the bar" through innovation. You are not just managing a process; you are driving a transformation. You will spearhead AI-driven initiatives and process uplifts to achieve world-class efficiency and service quality in a fast-scaling fintech environment. What you’ll be doing: - Global Team Leadership: Direct and mentor a multi-regional Financial Operations team, fostering a culture of high performance, accountability, and customer-centricity. - Operational Excellence (BAU): Oversee the end-to-end transaction lifecycle, ensuring all KPIs and SLAs are met with 100% accuracy. - AI & Digital Transformation: Identify and implement AI-driven solutions and automation tools to reduce manual intervention, eliminate friction, and scale operations non-linearly with business growth. - Process Uplift: Conduct deep-dive analysis into existing workflows to identify bottlenecks; design and execute process re-engineering projects that improve both speed and service quality. - Stakeholder Management: Partner closely with Product, Engineering, Treasury, and Customer Success teams to align operational capabilities with new product launches and market expansions. - Data-Driven Governance: Build and maintain robust reporting dashboards to monitor global health metrics, providing senior leadership with actionable insights into operational performance. What you’ll bring: - Experience: 8+ years of experience in Financial Operations, Payments, or Fintech, with at least 2+ years in a senior leadership capacity managing global or remote teams. - Scaling Mindset: A proven track record of moving beyond manual processes by leveraging AI, Machine Learning, or Advanced Automation to drive efficiency. - Operational Rigor: Deep experti ... (truncated, view full listing at source)