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Technical Solar Expert Costa RicaResidential Operations – Team Love /Full-Time /On-Site APPLY FOR THIS JOB About Omnidian Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We formed in the US in 2016 and added our Australia team in 2022. In 2025, Omnidian acquired Solar Service Guys, Australia’s largest dedicated solar service network. Our vision is to become a global IoT leader, and we are hiring talented and passionate individuals around the world, including a possible talent hub in Costa Rica. If you're interested in delivering cutting-edge support and unmatched customer experience to solar investors across the globe, come apply to chat with us. The Job The Technical Solar Expert will help Omnidian deliver a fantastic customer experience by handling both Tier 1 and Tier 2 support responsibilities. This role combines customer service and technical troubleshooting to provide peace of mind to current homeowners and promote solar energy as a mainstream choice in the US and beyond. We call that Solar Without Fear. We are looking for a candidate who can work with both our English and our Spanish-speaking customers. What You'll Do At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing: Customer Interaction Handle inbound and outbound phone calls, emails, and chat messages. Provide answers to both basic and technical questions about solar systems. Troubleshoot solar systems remotely, using your technical knowledge to diagnose and resolve issues. Decide when to submit a case to our dispatch team or to our client-facing team for additional action or remediation Technical Support Own follow up on open tickets, working with homeowners, field service partners, and internal managers to find win-win solutions. Improve our processes through self-directed and collaborative projects, identifying areas for enhancement in both customer service and technical support. Engage in ongoing training and mentoring to increase your knowledge of our business model and technical systems. Working hours Omnidian's main customer service contact hours are Monday through Friday, 7 AM to 5 PM US Pacific Time. As our company grows, we aim to provide customer support during weekend hours, potentially leading to working hours any day from Monday through Sunday, 6 AM to 6 PM PST. Who You Are You are committed to providing an exceptional customer experience. You seek to understand others’ points of view. You can deliver tough news clearly and compassionately. You enjoy stability and strive for mastery in a job. Your written and verbal communication in English and Spanish is clear, concise, and articulate. You take detailed and efficient notes. You proactively identify process improvement opportunities with a bias for action. You can balance the voice of the customer with the financial impact on the organization. Experience You’ll Need A strong ability to communicate with customers in English and Spanish via phone and email. Experience That's a Plus Experience with Salesforce Any knowledge of Solar Storage Systems Extensive experience on PPA, SREC, PTO Grow With Us We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples Here are the roles in this career track: Technical Solar Expert Senior Technical Solar Expert or Customer Experience Specialist Senior Customer Experience Specialist Technical Support Supervisor We’re a fast-growing company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gon ... (truncated, view full listing at source)