Care Coordinator

Care Coordinator ABOUT THE ROLE As a Care Coordinator, you will be at the forefront of our mission to make therapy accessible for all. You will be our customers' initial contact and provide primary support for clients seeking care, working with external partners and healthcare systems to ensure clients are connected and maintain the required support through their care journey. Successful candidates communicate effectively, think critically to resolve issues, are eager to learn, are open to feedback, and champion the SonderMind brand in a fully remote environment. This is an excellent opportunity for those with care coordination experience, recent college graduates, or people seeking a meaningful career change in a high-growth organization. Care Coordinators support one of the following teams. While the core responsibilities are similar, each team works with a distinct client population and workflow. - Health Systems - Serve as a central point of contact for health system partners and referral sources. Responsibilities include managing incoming referrals, guiding clients through account completion, initiating timely outreach, and ensuring accurate documentation throughout the intake process. - Direct-to-Consumer & Payor Partnerships- Act as the first point of contact for clients seeking care through SonderMind or payor partners. Manage intake, provider matching, and client account completion from initial outreach through appointment scheduling. This fast-paced, high-volume team is well-suited for individuals who enjoy critical thinking, empathetic client interactions, and navigating technical systems to deliver a strong client experience. - Veteran Affairs (VA)- Support veteran clients by working closely with VA partners and providers. This team processes VA referrals, manages referral-related administrative tasks, and responds to questions from VA staff, veteran clients, and providers supporting their care. The work is high-volume and detail-oriented, requiring strong organization, accuracy, and follow-through. We are currently building our next Care Coordinator class and welcome applications from qualified candidates. WHAT YOU’LL DO - Provide primary support for clients seeking care to manage their mental and behavioral health wellness. - Utilize a variety of technologies to ensure the client is connected with the appropriate therapist and maintains the required support through an episode of care. - Utilize a consultative approach to assist with identifying the correct provider for care. - Manage inbound and outbound calls and other forms of communication while applying standard guidelines to address or route messages to the appropriate care team member for follow-up when necessary. - Interact with external partners and healthcare systems to ensure access to care. - Conduct outreach to referred clients and provide personalized onboarding services and assistance with all aspects of getting into care. - Assist with care coordination tasks such as appointment scheduling and facilitating communication with providers and other care team members. - And other responsibilities and ad-hoc projects from time to time based on business needs. WHAT DOES SUCCESS LOOK LIKE? - Within two weeks, fully understand our client journey and be able to support the client onboarding experience and share the benefits of choosing SonderMind to achieve their mental health goals. - Within three weeks, understand SonderMind's technology platform and how to provide support for SonderMind clients. - Within one month, fully support new client requests and inquiries via phone, email, and form submissions. Ongoing ability to effectively answer questions and requests from our new clients and effectively hit defined goals and targets. - Ongoing ability to adapt to the change in workflow and job tasks. - Ongoing proactive identification of problems and asking questions to clarify and help solve problems. WHO YOU ARE - Strong desire to ass ... (truncated, view full listing at source)