Technical Moderator Lead

Job Title: Technical Moderator Lead Location: On-site: Ridgefield Park and Saddle Brook, New Jersey Employment Type: Full-Time (40 hours per week), Fixed-Term (12 weeks with possible extension) Reports to: Study Lead Who we are: Innodata (NASDAQ: INOD) is a leading data engineering company. With more than 2,000 customers and operations in 13 cities around the world, we are an AI technology solutions provider-of-choice for 4 out of 5 of the world’s biggest technology companies, as well as leading companies across financial services, insurance, technology, law, and medicine. By combining advanced machine learning and artificial intelligence (ML/AI) technologies, a global workforce of subject matter experts, and a high-security infrastructure, we’re helping usher in the promise of AI. Innodata offers a powerful combination of both digital data solutions and easy-to-use, high-quality platforms. Our global workforce includes over 7,000 employees in the United States, Canada, the United Kingdom, the Philippines, India, Sri Lanka, Israel and Germany. We’re poised for a period of explosive growth over the next few years. About the Role: We are seeking a highly organized, technically strong, and people-oriented Technical Moderator Lead to support a live device study through onsite operational leadership, participant support, technical troubleshooting, and moderator team enablement. This role will be based out of our Ridgefield Park / Saddle Brook, New Jersey operation and will serve as a lead for the moderator team supporting active collectors in the field. The person in this role will be responsible for helping moderators operate effectively day to day while also driving strong outcomes across key program metrics, including device utilization, active daily collectors, and daily collection throughput. The ideal candidate will develop deep expertise in the study devices, become a go-to resource for troubleshooting and escalation support, create and refine best practice guidance, and help ensure participants remain active, supported, and productive throughout the study. This person will also help maintain team consistency, accountability, morale, and operational discipline as the program scales. In addition, this role will own the coordination of device recovery when participants disengage or when devices need to be returned to the office. In some cases, this may require hands-on recovery support, including traveling locally to retrieve devices directly. Key Responsibilities: Moderator Team Leadership & Operational Oversight Serve as a lead for the onsite moderator team and help guide day-to-day moderator execution Reinforce consistency in how moderators support participants, troubleshoot issues, document activity, and escalate risks Help ensure strong process adherence across the moderator team and identify when workflows need reinforcement or improvement Support onboarding, coaching, and ongoing development of moderators Foster strong team collaboration, accountability, and morale across the operation Act as a reliable leadership presence within the moderator team, helping the team stay organized, responsive, and aligned Participant Support, Health & Collection Performance Oversee participant support efforts to help ensure collectors remain active, engaged, and productive throughout the study Conduct or coordinate proactive outreach to assess participant health, progress, engagement, and operational risk Help moderators identify when participants are struggling with motivation, device usage, task completion, or technical issues Encourage participants to work through project challenges and maintain strong collection activity Drive performance against key team metrics, including device utilization, active daily collectors, and daily collection throughput Partner with study leadership to surface trends impacting collector activity, retention, utilization, and throughput Technical Troubleshooting & Knowledge Owne ... (truncated, view full listing at source)