Member Care Advocate (MCA)

At Included Health, our mission is to raise the standard of healthcare for everyone. As a Member Care Advocate (MCA), you will embody this mission and act as a trusted guide to our members. You will help members navigate the complexities of their healthcare benefits and play a critical role in simplifying their healthcare journey. MCAs do this by handling a high-volume of interactions with members, helping them on their healthcare journey from start to finish. This role reports directly to the Member Advocacy team leadership and is an individual contributor position. This is a remote position and requires a secure, distraction-free home office. New MCA hires start their role in an 8-week paid training period with a strict schedule of 10 a.m. - 7 p.m. EST, Monday - Friday. Upon completion of the 8-week training period, employees will transition to their regular schedule as outlined during their offer and onboarding process. Missing work, leaving early, or arriving late without proper notice is considered an unplanned absence.  Please note: No planned time off is permitted during the training period.