Director, Program Operations - Enterprise Onboarding and Learning Delivery

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role We're seeking a visionary Director to lead the transformation of Enterprise Learning program operations through AI-enabled innovation and strategic process optimization. This is a pivotal leadership role that will architect the future of how we deliver scalable learning experiences to thousands of employees globally while building the operational foundation for our Enterprise Learning Delivery Center. As the Director of Program Operations, you'll drive the strategic transformation of our enterprise onboarding, leadership development, and skilling programs at scale, leveraging agentic talent experience technologies and AI to revolutionize how we source, coordinate, and deliver world-class learning experiences. What You'll Do Strategic Process Architecture & AI Innovation Architect and implement AI-augmented program operations that scale facilitation models and processes across global delivery hubs Design and govern agentic workflows that transform traditional program coordination into intelligent, automated systems Lead the development of scalable facilitator sourcing and management strategies using AI-enabled matching and optimization Drive cross-functional collaboration to integrate emerging technologies into learning delivery operations Operational Excellence & Delivery Center Strategy Own end-to-end program operations for enterprise onboarding (3,000 new hires quarterly), leadership development, and enterprise skilling initiatives Establish operational frameworks and governance models that ensure consistent, high-quality delivery across EMEA, AMER, and APAC regions Build and optimize resource planning, budget management, and capacity forecasting processes across multiple cost centers Create data-driven insights and reporting frameworks that inform strategic decision-making and demonstrate measurable business impact Team Leadership & Stakeholder Management Lead and mentor a high-performing program operations team, fostering innovation and operational excellence Partner with global delivery managers, facilitators, and cross-functional stakeholders to ensure seamless program execution Build strategic relationships with AI/ML teams, technology partners, and vendor ecosystems to drive continuous innovation Serve as a trusted advisor to senior leadership on operational strategy, resource optimization, and transformation initiatives Future-State Vision & Transformation Develop and execute a 3-year strategic roadmap (FY27) for Enterprise Learning Delivery Center operations Lead change management initiatives that drive adoption of new technologies, processes, and delivery models Champion innovation in learning delivery, including virtual/hybrid experiences, AI-powered personalization, and automated program coordination Establish metrics and measurement frameworks that demonstrate operational efficiency gains and learner experience improvements What You'll Bring Required Experience: 10 years of progressive leadership experience in program operations, learning & development, or transformation roles within global technology organizations Proven track record of scaling ope ... (truncated, view full listing at source)