Technical Support Engineer - Night shift

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is hiring experienced and passionate people to join our fast-growing Technical Support Team in Dublin. You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise. The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal), they will be proactive about investigating intricate or technical concepts and helping others do the same. They have a natural curiosity and enjoy solving puzzles, and are real team players who thrive in a collaborative environment. Fluent in English 1 European language (Italian, French, Spanish, Dutch or Portuguese) Nightforce shift (possible shift 16:30pm - 02:00am or 01:00am - 09:00am) Key Responsibilities: Own the complete end-to-end customer support experience. Provide prompt, detailed analysis of technical challenges and business issues. Provide customer satisfaction and deliver great experience. Troubleshoot technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce Functionalities Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing guidance on recommended best practices Create and maintain Knowledge Base Articles both for internal and external audiences. Open and continuous collaboration with your team to increase team spirit and team efficiency. Required Skills/Experience: Customer-focused or previous customer-facing experience. Degree or Diploma in Computing/STEM(Computing/STEM(Informatics, Computer Science, Information Systems, Software Engineering, or equivalent) or equivalent experience. Ability to effectively prioritize, multi-task, and perform well under pressure Knows how/when to escalate customer issues as required Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, Python, Ruby,.NET, JavaScript, and Perl. Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required. Understanding of database concepts and SQL Excellent written and verbal communication skills Comfortable interacting with other departments and management - Ability to work with different internal teams (other departments managements) Ability to communicate technical concepts clearly and effectively Desired Skills/Experience: Relevant experience working in Technical Suppor ... (truncated, view full listing at source)