Customer Success Manager - Spain 🇪🇸

Customer Success Manager - Spain 🇪🇸 YOU. BETTER. WITH ALAN. Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all. Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities. We partner with tens of thousands of companies across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦, serving over a million members. HOW WE WORK: OUR LEADERSHIP PRINCIPLES - Mission is the Boss — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else. - Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results. - Radical Transparency — All information is accessible and written-first, so everyone can make the best decisions asynchronously. - Always Growing — Direct, positive, and caring feedback, combined with self-growth ownership. 🌟 THE CUSTOMER SUCCESS MANAGERS TEAM AT ALAN As Customer Success Managers, we partner with our most strategic customers to maximize their Alan experience through seamless onboarding and high-touch support, driving product adoption, satisfaction, long-term loyalty, and owning initiatives to grow ARR 🤝 We achieve this by deeply understanding customer and employee needs, delivering exceptional onboarding experiences, employee events to promote Alan, providing proactive product education to HR teams and employees. This role requires you to build strong relationships with key stakeholders while delivering clear, effective product promotion to increase adoption among the company's employees. We're looking for someone with outstanding communication skills, sales reflexes, and proven experience in B2B and B2B2C customer education, digital solution evangelization, and leading transformation initiatives in complex environments. 🤝 CORE RESPONSIBILITIES - Drive customer loyalty - Build and maintain strong relationships with key stakeholders - Champion a customer-centric approach to help clients maximize Alan's value - Turn our best customers into Alan ambassadors and generate opportunities of acquisition - Build customer engagement and adoption: - Lead complex onboarding processes for large customers, acting as project manager for lengthy transitions while ensuring effective, impactful, and empathetic change management - Develop deep understanding of Alan's product value proposition and create customized action plans aligned with customers needs and Alan's objectives - Deliver engaging product education through tailored and large-scale approaches (such as webinars) to drive employee and HR team adoption - Track and present adoption metrics to stakeholders - Identify and execute out-of-the-box initiatives to engage Alan customers - Scale the practice: - Contribute to CSM playbook development - Become a subject matter expert within the team - Drive product evolution: - Act as the voice of the customer to marketing and product teams - Influence product and service improvements based on customer feedback - Boost ARR: - Work with lifecycle marketing and the key account manager to define strategies to up-sell / cross-sell and to increase product enrollment. - Deliver on-site activation events to promote Influence product and service improvements based on customer feedback. 🧑‍💻 PROFILES & SKILLS You may be a great fit at Alan if you have/are: - 3-5 years proven track record in customer success or enterprise account management - Strong background in B2B or B2B2C digital companies, specifically working with HR teams on adoption and engagement challenges - ... (truncated, view full listing at source)