Product Support Engineer

Product Support Engineer Your Company: As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits https://www.feathr.co/resources/casestudies?utm_campaign=%5Bmkt%5D%20EOY%20Demo%20Ask%20-%20Leaders&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-928haKbQMIyW89zGlEFOw-7E9gJTQGWZIrNLgVwsbp71z1TlfUphLrKYhj-JAC8UQPRXla, Feathr is purpose-built to help our customers unlock more results, time, and confidence. Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful connections with their community and grow impact with confidence. We're working on building an amazing culture at Feathr, where amazing people (like you) can do their best work. If you're ready to grow and "help the helpers" you've come to the right place. But hey, don't take our word for it. Hear what current and former Flockers have to say https://www.glassdoor.com/Overview/Working-at-Feathr-EI_IE1394102.11,17.htm about their experience. PRODUCT SUPPORT ENGINEER Compensation: $90k base and 10% bonus potential Benefits: Fully Remote, Health/ Dental/ Vision Insurance, Company Breaks, Paid Vacation + Sick Time Your Work: Feathr’s SaaS platform is a critical component of the value we deliver to our clients. Feathr’s Product Support Engineer will help us grow and maintain the technical components that allow us to meet the advertising, marketing, and web analytics needs of our diverse customer base. A Product Support Engineer at Feathr has a demonstrated interest and proficiency in web development and is able to You will work under the direction of the Director of Product on backend and frontend technical challenges. Support Engineers at Feathr will work with internal and external stakeholders to investigate and design technical solutions, collaborate with your engineering colleagues to implement those solutions, deploy and monitor your changes in production and address issues as they are identified. Engineers at Feathr own their code from planning to maintenance to retirement - you will work with internal and external stakeholders to develop requirements and design technical solutions, collaborate with your engineering colleagues to implement those solutions, deploy and monitor your changes in production and address issues as they are identified. The ideal candidate is someone who enjoys the technical side of things and also likes explaining a technical subject to a non technical audience . You will need the ability both to investigate technical problems and communicate them to others. When someone has a challenge, they come to us. This is a technical position working closely with both our Support and Engineering Teams to solve technical issues. This role requires the creativity and skills to implement both immediate triage and longer-term solutions. Your Experience & Skills: - 3+ years of experience as a Fullstack, Frontend, or Backend Engineer - 1+ years of prior experience providing technical support to customers supporting a web-based application within a dynamic startup environment - Experience using Zendesk, Jira, or similar issue tracking tools - Proficient in Python or Javascript Frameworks such as React, Vue or Angular - Ability to juggle multiple thought tracks at once -- tickets can vary widely - Demonstrated ability to develop clear, concise technical documentation - Understanding of modern CSS and HTML features - Strong foundational knowledge of programming Your Qualities: - Strong problem solving and technical skills - Comfortable working independently within the context of a team - You care deeply, genuinely, and passionately about customer needs and the role Support plays in making a customer-centric team successful. You are patient and understanding and take the time to review customer communications - You are an articulate communicator, proficient in both verbal and written communication, and enjoy crafting clear and concise messages on technical topics to non-technical cust ... (truncated, view full listing at source)