Senior IT Engineer

Who we are Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot. About the Team The IT team is responsible for the internal systems, tooling, and support that keep Typeform running smoothly day to day. We work across identity and access, endpoint management, service management, SaaS administration, and employee productivity tooling. This team partners closely with Security, People, Finance, Product Operations, and RD to make sure Typeformers have secure, reliable, and well-governed systems. As Typeform continues to invest in AI-enabled ways of working, IT also plays an important role in preparing the internal infrastructure, workflows, and operational foundations that make safe AI adoption possible. About the Role We’re looking for a Senior IT Engineer to help strengthen the infrastructure and service management foundations behind Typeform’s internal operations. This role is a mix of systems ownership, operational excellence, and workflow improvement. You’ll take on complex infrastructure and ITSM work, improve how our internal tools are managed, and reduce manual effort through automation and better process design. You’ll also help shape how IT supports the company’s move toward more AI-enabled productivity. This is a strong fit for someone who enjoys improving internal systems at a structural level, is comfortable operating across a broad SaaS stack, and wants to make internal technology more reliable, secure, and scalable. Things you will do: Own and resolve complex IT Infrastructure incidents and service requests, acting as an escalation point for IT Support and helping ensure SLOs and OLAs are met Administer, maintain, and improve core internal platforms including Okta, Atlassian, Google Workspace, Microsoft 365, Jamf, Intune, HiBob, Torii, Jira Service Management, and 1Password Design and implement automations for onboarding, offboarding, access management, device management, and other internal IT workflows Improve the IT service management foundation, including workflows, SLAs, asset data quality, service operations, and knowledge management Strengthen the quality and reliability of asset and license management data across systems such as Torii, Jamf, Intune, and Firstbase Contribute to internal IT projects such as migrations, upgrades, systems changes, and operational improvements with a focus on low-risk execution and clear communication Create and maintain clear, useful, AI-consumable documentation in Notion, including runbooks, troubleshooting guides, and architectural context Partner with stakeholders across Security, People, Finance, Product Operations, and RD to assess risk, improve tooling, and support scalable internal operations Identify high-value opportunities to reduce toil, improve service quality, and introduce safe AI-assisted workflows in IT What you already bring to the table: Several years of experience in Corporate IT, Internal IT, Systems Engineering, or a similar hands-on role in a modern SaaS or technology company Strong experience with identity and access management, ideally with Okta administration Strong experience with device management and endpoint operations across macOS and Windows, ideally using Jamf and Intune Experience administering a broad SaaS environment and owning internal systems beyond frontline support Solid ITSM foundations, including incident, request, change, and problem management in a practical SaaS environment Experience working with service desk and service management platforms, ideally Jira Service Management Strong troubleshooting skills across identity, endpoints, applications, and general corporate infrastructure Experience improving workflows through automation, ... (truncated, view full listing at source)