Business Development Supervisor

ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly Over $300 million raised in funding Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. ABOUT THE TEAM: As a Business Development Team Lead – Germany, you will build and lead a hybrid acquisition team focused primarily on telephone-based sales, with selective field and event support when required. Your team will convert prospective members into fully onboarded Tide Members through outbound calls, qualification, education and commercial conversion. You will operate as a player-coach, driving performance daily while shaping culture, structure and commercial strategy. ABOUT THE ROLE: This role is based in Berlin with hybrid working (2–3 office days per week). Team Leadership Performance Lead and develop a team of Business Development Executives Set and drive KPIs aligned with revenue and OKRs Coach through call listening, feedback, and performance management Foster a high-energy, accountable team culture Acquisition Revenue Growth Own outbound sales strategy and execution Drive conversion across all lead types, including cold segments Optimise call approach, objection handling, and upsell opportunities Support field and event activities when required Operational Excellence Build clear processes, workflows, and performance dashboards Use data to identify gaps and continuously improve results Run test-and-learn initiatives to improve efficiency and conversion Quality Compliance Ensure high-quality, compliant customer interactions Partner with KYC and Compliance to streamline onboarding Cross-functional Collaboration Work with Marketing to maximise lead ROI Partner with Product to share market insights Collaborate across teams to improve conversion and member experience WHAT WE ARE LOOKING FOR: We are looking for a commercially driven, structured and energetic leader who thrives in a high-growth environment. The ideal candidate will have: Fluent German (written and spoken) and strong English Experience leading or coaching sales teams Strong background in outbound telesales or SME acquisition Proven ability to drive revenue and improve conversion rates Experience coaching call quality and developing sales talent A data-driven mindset with experience running experiments High ownership and accountability Confidence influencing stakeholders across departments Comfort operating in a fast-moving, evolving environment Experience in fintech, payments, banking or SME B2B sales is highly desirable. WHAT YOU’LL GET IN RETURN: 25 days of paid leave per year Additional 3 days of paid leave for volunteering or LD We invest in your development with professional LD budget Share options Statutory Health Insurance Statutory Pension contribution Extended Parental Leave The Deutschland-Ticket Free M Urban Sports Club Membership Mental health support through Plumm A one-off home office budget Work and travel globally - up to 90 days ... (truncated, view full listing at source)