Fraud Alert Review Analyst

ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly Over $300 million raised in funding Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. ABOUT THE ROLE: What we’re looking for: Here at Tide, we are looking for a driven Fraud Alert Review Analyst with a good understanding of all concepts of Fraud. We need a passionate and proactive individual, who will help ensure Tide is taking all relevant steps to detect and prevent all aspects of fraud. This role is a key element of our Ongoing Monitoring team sitting within the first line of defence (1LOD). You’ll be responsible for ensuring we detect suspicious fraudulent activity, whilst providing great service to our members., You’ll do this through monitoring transactions and behaviours across our member base, whilst spotting and investigating potentially suspicious activity. We are looking for someone who is passionate about preventing fraud , who will help reduce risk to Tide, and let our members get back to doing what they love. As an Analyst in Alert Review, Fraud you’ll be: Analysing transactions across a variety of payment types and products, looking for signs of Fraud Confident in calling out potential efficiencies in our tools and processes used for transaction analysis Confident in using a variety of tools to undertake different types of reviews and investigations, including open source investigation Managing your own case load to meet performance targets Consistently reaching the targets for Productivity and Quality Make recommendations for process improvements to prevent future occurrences of fraud Establish good relationships with various departments throughout Tide to ensure good operational synergy Treating Tide members fairly by taking responsibility to ensure that their needs are met Conducting phone calls if required when gathering information from our members WHAT WE ARE LOOKING FOR: You are willing to work in a flexible shift pattern in a 24/7 operational environment. 1 to 3 years of experience in a Transaction monitoring, Fraud risk related role in financial services A good eye for detail and are able to identify suspicious activity. Ability to work well as part of a team; decisive; goal-oriented; proactive A genuinely curious mindset, asking the right questions at the right times, with a problem solving attitude. You have C1/C2 level of spoken and written English A keen eye for process improvements, looking how we can work leaner and more robustly. An analytical mind and are able to digest large data sets and spot patterns and trends with ease A quick learner, explorer, multitasker and are happy to be in the defined shift Exceptional communication skills, written and verbal. Are able to communicate with our members (including via telephone) , internal stakeholders regulatory bodies if required WHAT YOU’LL GET IN RETURN: 25 days paid annual leave 3 paid days off for volunteering or LD activities Extended maternity ... (truncated, view full listing at source)