Traffic Performance Analyst

Who We Are: Bandwidth , a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband What We Are Looking For: The Traffic Performance Analyst works under the supervision of the Risk Manager, and serves as a subject matter expert on all things related to the existing customer traffic health. This role will require background in both telecom/CPaaS fields as well as the regulatory landscape of both global voice and messaging services. This role will include coordinating internal efforts to align the business on key health metrics for both voice and messaging, and manage communication related to the performance of a customer’s traffic on the Bandwidth network. What You'll Do: Lead ongoing traffic management processes and work cross functionally with Product, Sales, Legal and Operations to coordinate consistent feedback loops for customers and internal team regarding traffic trends and coordinate remediation and optimization strategies. Provide confident explanations to Sales, Product and Legal with regard to traffic management efforts on a customer by customer basis. Serve as an expert and trusted resource to team members Risk Management and the Bandwidth Sales Team on industry and customer use case trends and patterns. Own the Customer Traffic Health weekly cadence, suggesting plans and actions based on traffic data and communicating said plans out to the business. Represent Bandwidth and the Risk Team in cross-functional meetings and external calls and documentation, and speak confidently on Bandwidth’s position in the industry as it relates to traffic integrity and industry standards. Join customer calls to present traffic health data and provide actionable guidance on industry best practices for messaging and voice delivery. Foster relationships with key cross-functional teams, and stay highly in touch with TCPA/CTIA guidelines and other industry or internal standards that are used to inform the Risk Assessment process. Advise the Risk Manager on emerging risks or data trends and suggest appropriate traffic health and sustainability strategies. Manage complex projects from start to finish that transform traffic performance processes, procedures, and reporting capabilities under the supervision of the Risk Manager. Support the needs and overall goals of the Business Operations team by rolling Risk Mitigation data into monthly key reports that illustrate the balance of network health and revenue growth to the executive team. Contribute to an effective team environment with a willingness to work with others to achieve a shared goal. Assist in other projects and day-to-day Business Operations tasks as needed. What You Need: Education: Bachelor’s degree preferred. Experience: Minimum 2-4 years of business risk analysis and/or legal role preferred, specifically related to the CPaaS space. Advanced proficiency in MS Excel and proficiency in other MS-Office applications (Word, Access, PowerPoint) required. Knowledge: Well versed in understanding risk analysis as it relates to the overall revenue and legal implications of a public company. Knowledge of regulations and industry best practices within the telecommunications industry. Proven record of making high-value decisions under pressure and working collaboratively with teams to achieve a common goal by navigating various internal organizations. Ability to focus and com ... (truncated, view full listing at source)