Production Support Engineer

About Nimble Nimble is an AI robotics company building the autonomous supply chain to power fast, efficient and economical commerce. We’re training robot AGI to power a proprietary generalist supply chain superhumanoid, the first robot in the world capable of performing thousands of tasks across the supply chain. We’ve raised over $220M at over $1B valuation and formed a strategic alliance with FedEx to build a national network of autonomous warehouses capable of generating many billions in annual revenue. We are a hardcore and obsessed team of the world’s best engineers and operators. If you are obsessed with your craft, enjoy a high-intensity and fast moving high impact environment, are super high agency in getting hard things done and want to be part of building the world’s most legendary robotics company at the most pivotal moment in history, we want to work with you. We are on a mission to empower and inspire mankind to accomplish legendary feats by inventing robots that liberate us from the menial. We will accomplish this by training robot AGI to invent and build the Autonomous Supply Chain – everything from the inside of factories and warehouses to your front door – powered by generalist superhumanoids. Our founding team comes from the AI labs at Stanford and Carnegie Mellon and our board of directors include famed robotics and AI legends including Fei-Fei Li (Chief Scientist of AI at Google and Director of Stanford’s AI Lab), Marc Raibert (founder of Boston Dynamics), and Sebastian Thrun (founder of GoogleX, Waymo; Stanford Professor and considered the father of autonomous vehicles). Let’s be legendary. Link: Nimble Closes $106 Million Series C Funding Round, Scales Fully Autonomous Fulfillment with FedEx Link: FedEx Announces Expansion of FedEx Fulfillment With Nimble Alliance Why Join Nimble? At Nimble, we are committed to building legendary products, a legendary team, and a legendary legacy. Join us and become part of an ambitious, humble, and resourceful culture where your work will leave a lasting impact on the future of robotics and commerce. Nimble's Core Values: Be relentlessly resourceful - Challenge conventions and overcome obstacles. Be legendary - Be the very best and do work that inspires. Be humble - Prioritize growth, learning, and doing whatever is needed to further the mission. Be dependable - Take ownership and deliver with high agency. The Role As a Production Support Engineer, you'll be at the forefront of keeping our robotic fulfillment system running at peak performance. You'll be part of a team responsible for ensuring steady and high throughput for our fleet of robots through expert diagnostics, troubleshooting, and collaboration with our operations and engineering teams. You'll act as the first line of support, guiding our operations team through critical issues and leveraging data to optimize system performance. Responsibilities Diagnose and resolve issues within Nimble's fleet of order-fulfilling robots. Alleviate operational issues by debugging Nimble's robotics and fulfillment software Develop new observability tools to facilitate faster and easier mitigation of production issues. Create and maintain detailed documentation in collaboration with support and engineering teams, building a comprehensive guide for system operation and issue resolution. Use a data-driven approach to help prioritize system improvements. Provide timely support to operations teams to enhance system and robot metrics. Qualifications Minimum of 5 years of experience in a production environment supporting and improving complex robotics systems, or a minimum of 2 years of experience combined with a Bachelor of Science degree in Computer Science, Software Engineering, or Robotics. Strong technical curiosity and debugging skills, including the ability to read technical logs and interpret data. Proficiency in using SQL to analyze production data. Demonstrated excellence in commun ... (truncated, view full listing at source)