Senior Engineering Manager, AI

Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program. We’re on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place. We believe SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do. Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we’re backed by Greylock, Y Combinator, and other top investors. As Senior Engineering Manager for the Messaging AI team at Postscript, you will lead a team of highly skilled product engineers to advance our automated one to one SMS marketing experiences to drive unprecedented conversion for top Ecommerce brands. Engineering Managers are directly responsible for day-to-day people management of their direct reports. They focus on leadership, people management, and delivery/execution duties. Our backend, primarily Python within an AWS architecture, is evolving to meet scalability and complexity demands. Your team will be responsible for building the product experiences necessary to continue AI solutions adoption and growth. The ideal candidate has multiple years of experience leading both IC engineers at their career pinnacle and managers of smaller engineering teams. Additionally, the ideal candidate has a passion for AI, product engineering and delivering great work that drives business value and improves the customer experience. The best candidates possess the ability to perform the duties of a lead engineer, project manager, and people manager on any given day and know when and how to switch between those hats as needed to achieve success for their team(s) and the overall company. Primary duties Lead a team of engineers that are enabling the steel threads of our first AI products Collaborate with AI engineering teammates, product managers, business stakeholders, designers, and others to plan and execute work Carry out performance management duties for your direct reports via just in time feedback, 1:1s, annual reviews, and continuous improvement opportunities Consistently provide ongoing technical mentorship and general professional development for your direct reports and other engineers at Postscript Establish and continually improve development and team processes that yield maximum efficiency in day-to-day engineering operations Partner with and grow Staff Engineers and technical experts in the organization to develop technical roadmaps and complete technical initiatives to enable engineering efficiency, handle the growth of our platform’s scale, and improve velocity Recruit and hire engineers on your team and on other teams, raise and advocate new positions on your team, and directly participate in the screening and evaluation of candidates Lead and participate in culture initiatives that will help us create the best engineering organization in the world What We’ll Love About You A proven career directly managing engineers and developing top performers into principal engineers (ideally 4+ years of leadership experience). Experience mentoring staff engineers and highly technical contributors. Experience working with AI technologies (predictive and generative) Demonstrated excellence in recruiting and onboarding engineers. Clear passion for people, management, and enabling people to do their best work Early stage/high growth SaaS experience. Lead teams that have maintained critical infrastructure that internal and external developers build on. Introduced and maintained systems with a high level of observability (alerting, logging, monitoring). Lead teams that support deeply emb ... (truncated, view full listing at source)