GBS Specialist 1, Collections (9:00 PM to 6:00 AM IST)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: CrowdStrike India is looking for accounting professional. The position is designed for a strong team contributor who can help implement the Global Accounts receivables Credit Collections process in India. What You'll Do: Manages accounts receivable collection process. Collect past due and soon to be due receivables on accounts/portfolios assigned by calls emails. Review customer disputes and work with the concerned teams for timely resolution. Manage and action HighRadius worklists, collection queues, and automated workflows. Laise with the AR Cash applications team to ensure payments are received and applied in a timely manner. Reconcile customer accounts and identify unapplied cash, short payments, and open deductions. Support WHT certificate collection and follow-up with customers. Coordinate with Tax and Finance teams on tax-related deductions, disputes, and compliance. Prepare and maintain AR Aging analysis to prioritize and drive collection efforts. Maintain accurate collection notes on all accounts in NetSuite. Communicate with the customers via phone and emails for follow ups on payments. Perform research and resolve invoice discrepancies in a timely manner. Handle the mailboxes and action queries with the TAT time. Work with the internal teams to resolve issues and drive the cash flow. Work with Sales organization to address the delinquent accounts and build relations for smooth functioning of the business units. Implements and maintains systems, procedures and policies relating to accounts receivable functions to ensure adherence to company guidelines. Manages monthly closing of financial records and posting of month end information. Maintain complete documentation accurately, in accordance with company policy and accepted accounting practices. Prepare monthly and quarterly reporting, as required. Ad hoc projects, as deemed necessary. What You'll Need: Commerce/Finance graduate / MBA Finance. 6-10 Years of Experience in Credit collections (End-to-End O2C process). Sound Accounting knowledge and understanding. Strong understanding of end-to-end Order-to-Cash (O2C) cycle including order management, credit management, invoicing, collections, dispute management, and cash application. Good knowledge of MS Office and MS Excel. Familiarity with Tableau or similar BI reporting tools. Understanding of VAT, Sales Tax, and WHT concepts in a global AR context. Understanding of ERP. NetSuite experience is preferred. Experience working with HighRadius Collections Management tool is preferable. Data analysis experience with ability to interpret AR metrics, aging trends, and collection performance reporting. Excellent communication skills are a must with a good command over written and spoken English. Good Analytical Problem-solving skills apart from an understanding of business accounting. Experience with a Global Capability Centre (GCC) or Shared Services environment is a big plus. A self-starter and team player. Shift Timings: 9:00 PM to 6:00 AM IST Work Location : Kharadi, Pune (Work from Office) #LI-SA2 Benefits of Work ... (truncated, view full listing at source)