Program Architect - Public Sector

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform. Salesforce Industries brings the most complete and innovative suite of industry-focused, customer-centric & omnichannel solutions. These industry-specific capabilities as out-of-the-box products with 3 fundamental layers: An extensive data model. A complete set of business processes and integrations. A full range of industry solutions that are used in Public Sector (Public Sector Solutions, Health Cloud, Education Cloud, Social Insurance and Financial Services Cloud) Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM Company? Role Description Our team collaborates with our Customers and Partners during the project lifecycle to share their extensive knowledge of the Salesforce.com platform and product suite. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive towards the best possible solutions. They paint a solution vision, architect the system and provide guidance during the implementation. Based on seniority they are involved in the building of solutions (configuration and coding) and/or leading diverse teams of resources in delivery or in strategic aspects. Program Architects serve as strategic advisors and Salesforce product and platform guides to the company’s largest enterprise customers. They typically engage at C-level and drive conversations with our customer’s enterprise architects and business users equipped with standard methodologies for enterprise architecture functions such as security, performance, development process, and application governance. Your Impact Through our extended onboarding program of formal certifications, internal training, knowledge transfer, hands on experience and closely working with other Technical and Program Architects you will become a Salesforce Industries Authority at the forefront of our Architecture offerings, delivering outstanding customer success. To be successful in the role you: Ensure scalable and standard methodology solutions to meet and exceed customer needs Guide the evaluation of business and technical requirements Build relationships with key collaborators and team members Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team Align with project and engagement managers to support planning and implementation in close collaboration with the customer Review and guide project vision and direction, implementation approach and key artefacts Direct early solution ... (truncated, view full listing at source)