Software Engineering MTS, Salesforce

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Software Engineering MTS, Salesforce Office hybrid in New York, NY The ITSM Engineering team within the Digital Enterprise Technology (DET) organization is looking for a full-stack Member of Technical Staff (MTS) to join our development team. Our team is dedicated to delivering Salesforce on Salesforce solutions to drive and promote innovation, enhance the productivity of IT within Salesforce, and empower employees globally. We act as Customer Zero, demonstrating what is possible with Salesforce technology at scale by leading business outcomes that fuel growth. Responsibilities: Write clean, maintainable code and take ownership of the development lifecycle, including writing high-quality solutions, and performing rigorous code reviews Contribute to the design, development and testing of our internal IT Salesforce implementation, utilizing Agentforce IT Service, Service Cloud, and Data 360 Design and implement ITSM business processes leveraging the Salesforce AITS platform You will build, enhance, monitor and maintain necessary test automation infrastructure to support this effort You will evaluate the performance of Agentic IT solutions, and ensure defined quality standards are met Collaborate with development scrum teams, product management, and other interconnected IT groups to optimize the end-to-end process including monitoring, deployment, and support of our services and applications Contribute to the creation of user stories and help organize work so it can be forecasted and delivered effectively within the Agile lifecycle. Maintain and update system and solution documentation and Salesforce policies/procedures Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls Required Skills: 5-7 years experience developing and supporting Salesforce platform implementations aligned to a Service or IT business unit A related technical degree required Strong working knowledge of APEX (classes, triggers, and web services), Flows, Salesforce APIs, JSON, REST API’s, SOAP, SOQL, LWC, Salesforce platform, Communities Hands-on experience with Service Cloud implementation(s) and common Salesforce objects and features such as Case, Entitlements, Knowledge, Field Service, Omni-Channel, Messaging, Voice, Analytics, Slack, and Service Portals Strong understanding of Source Control Management systems (ex. Git, Bitbucket), and modern CI/CD practices Proficient in writing clear and concise technical documentation Excellent written and verbal communication skills with outstanding attention to detail, and the ability to provide technical documentation, communicate status and risk to stakeholders Experience in Agile/Scrum and the ability to estimate, design, build, unit test and deploy Salesforce solutions Solid understanding of object oriented programming principles, and practices of software deployment implementations, including design patterns, release management, deployment strategies, and testing best practices Desired Skills: Master's degree in relevant business or technical discipline Must be certified with Certified Platform Developer ... (truncated, view full listing at source)