Customer Care Expert – Japanese Speaker

As a Customer Care Expert – Japanese Speaker, you'll be the face of Wix for our Japanese-speaking users, helping them resolve issues, improve their experience, and make the most out of our platform. You'll collaborate with cross-functional teams to provide top-notch solutions and ensure customer satisfaction. In your day-to-day, you will:   Provide Wix users with technical solutions via email, chat, and phone   Analyze user behavior, content suitability, and relevance to determine their impact on user satisfaction   Develop and maintain positive customer relations and satisfaction   Influence the way we support our users and improve it to ensure the best possible user experience   Work with other departments and product teams to address users’ needs   Within this role, your day-to-day work will be in Japanese; however, a high level of English competency is required as all training and internal communication will be delivered in English.   At Wix, we believe our best work happens together. Our work model in Japan is hybrid, with 2 days a week from our office (as of April 2026). Flexibility remains a core value at Wix and special requests are handled thoughtfully at the team level.  Fully proficient in Japanese and business-level English skills   Eager to explore new technologies and consider yourself tech-savvy   Ability to learn new concepts, solve problems thoughtfully and effectively, and expand technical skills   Customer service experience in any industry with excellent critical thinking skills to identify challenges and solutions   Passion for helping others and influencing how users perceive our products   Comfort working in a fast-paced and deadline-driven environment   Proactive problem-solver who can work independently, taking initiative to seek solutions About the Team   Our Customer Care team is the heart of Wix, helping our users succeed online. We're a group of experts who use our unique understanding of Wix products to provide support and inspiration to over 200 million users around the world! We work in a fast-paced environment, delivering exceptional service 24/7. We collaborate closely with other teams to improve our products and ensure the best user experience possible.     Why should you join our team? Monday-Friday, 9 am-6 pm hybrid working model 15 Days annual leave 10 Days annual sick leave Health Insurance JPY1,000/Business Day for lunch Weekly Team lunch in the office (only available for Hybrid employees) Commute Pass Allowance: Maximum JPY35,000/M (Only for Employees that commute to the office) Restricted Stock Unit and Employee Stock Purchase Plan Competitive salary Please send your resume in English.