Technical Success Manager II

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As a Technical Success Manager II (TSM II) at New Relic, you can optimize your blend of technical knowledge, problem solving skills, and teamwork to take care of and grow our customer base in a meaningful way. While you will work closely with our larger account teams, at New Relic a TSM is more than a technical resource to the sales team. You will own the technical success and post sales relationships for our valued customers. You will nurture New Relic’s strategic direction and vision, as well as promote and support new product directions on behalf of your customers. You will be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this by owning technical relationships, solving technical problems in real-time, and owning own your account base from a technical perspective. What you'll do Own customer adoption, onboarding, and continued success at your customer base. Document adoption and success Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals Voice support for new product features provide customer feedback to New Relic product management and engineering groups Maintain a deep understanding of the customer’s business as well as their technical environment As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to. This role requires Extensive pre or post-sales experience within the software industry. A proven track record of successfully managing and supporting enterprise-level customers in a pre or post-sales capacity. Strong technical background combined with a deep sales and customer-centric orientation. A proactive desire to learn and master new technologies. Demonstrated interest or prior experience with performance monitoring tools (including infrastructure, application, web/mobile, or user experience). Exceptional organizational skills, with the ability to maintain accurate, up-to-date project plans and documentation. Professional fluency in English, plus proficiency in at least one additional language (French, Spanish, Italian, or Portuguese). Bonus points if you have Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, Golang Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD Background in mobile device platforms architectures (IOS Android) Bachelor's degree in Engineering/Computer Science or equivalent desirable Please note that visa sponsorship is not available for this position. #LI-JM #LI-Remote Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, p ... (truncated, view full listing at source)