Workforce Management Associate

Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest. At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it. The Workforce Management Associate is responsible for ensuring Greenlight’s Customer Support organization across both in-house and BPO contact centers is staffed efficiently and cost effectively to meet customer demand across all channels. This role partners closely with Data, People Ops, and Customer Service leadership to align workforce capacity with business priorities. This role owns the end-to-end contact forecast and workforce strategy, spanning short-term execution and long-term planning, and is accountable for forecasting accuracy, real-time performance, and staffing outcomes. The ideal candidate combines strong analytical rigor with hands-on execution and thrives in fast-paced, high-growth environments.