Technical Support Engineer

Company Overview At Eve, we’re redefining what’s possible in legal technology. Our mission is to empower plaintiff law firms with AI-driven solutions that elevate how they operate, serve clients, and grow. We believe the future of law will be built by “AI-Native Law Firms” — firms that are managed, scaled, and optimized by intelligent systems rather than manual processes and endless administrative work. Eve’s technology augments the capabilities of attorneys across every stage of a case — from intake and document review to strategy and settlement — so they can focus on what truly matters: achieving the best outcomes for their clients. Our vision is simple yet transformative: enable every firm to operate at its highest potential through the power of AI. Why Join Eve: This is not a traditional support role. Eve’s Technical Support Engineers are technical problem solvers who work at the intersection of a cutting-edge AI product and the 850+ plaintiff law firms that depend on it. When a paralegal reports that a medical chronology “doesn’t look right,” your job is to determine whether that’s a retrieval issue, a data ingestion problem, a model behavior question, or user error. You’ll investigate using AI observability tooling, document your findings with precision, and either resolve the issue or hand engineering a complete diagnostic they can act on immediately. A significant portion of this role involves investigating AI output quality — understanding why the product generated what it did and whether the result is correct, incomplete, or wrong. The rest is split between diagnosing traditional technical issues (document formatting, cloud storage sync, integrations) and building the support infrastructure itself: writing SOPs, expanding the knowledge base, and helping shape our AI agent rollout. This is a ground-floor opportunity. Eve’s support team is growing, with AI agent augmentation actively rolling out. You’ll help build the playbook at a fast-growing, Series B legal AI company backed by Spark Capital, a16z, Menlo Ventures, and Lightspeed — not maintain someone else’s