Senior Manager, Technical Services PMO - West/Commercials

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary As the Senior Manager for the Technical Services PMO, you will lead a dynamic team of Program Managers, Project Managers, and Coordinators dedicated to delivering successful projects for our Strategic West and Commercial customers across the North American Areas. In this critical role, you will drive customer deployment success by ensuring all projects are delivered on time and within budget. You will be directly accountable for the team's portfolio delivery efficiency, revenue targets, and customer satisfaction, while also partnering with operations and IT teams to advance PMO processes and system enhancements. Your Impact Strategic Portfolio Management: Own and direct the NAM Strategic West and Commercial project portfolio, ensuring alignment with strategic business objectives and providing executive-level leadership to guarantee successful delivery. Team Leadership & Development: Lead, mentor, and grow a high-performing PMO team. Manage resource planning, forecasting, and staffing to build a team capable of meeting evolving service demands. Foster a culture of collaboration, innovation, and continuous professional growth. Delivery Excellence & Performance Management: Drive disciplined execution across all project activities. Set and govern standards for project management methodology, ensuring data integrity and operational excellence. Manage team performance to achieve key targets, including utilization, revenue recognition, deployment velocity, and customer satisfaction (CSAT). Risk Mitigation & Escalation Management: Proactively identify and mitigate portfolio-level risks. Serve as the senior point of contact for complex customer escalations, guiding teams to rapid and effective resolutions to protect project timelines and outcomes. Stakeholder & Customer Partnership: Build strong partnerships with internal teams (Sales, Customer Success, Operations, Resource Management) to ensure seamless project execution. Act as a key liaison for strategic customers, managing expectations and ensuring project objectives align with their success criteria. Qualifications 8 years of progressive experience in a high-growth technology organization. 5 years of direct people management experience, with a proven track record of leading and influencing teams to deliver complex programs and projects. Extensive, customer-facing experience delivering projects to commercial customers and working with partners for contracting and project delivery. Demonstrated financial acumen, with strong ability to forecast and manage profitability, revenue, margins, and utilization for a regional services team. Proven ability to manage performance against key business metrics to deliver exceptional results. Skilled in s ... (truncated, view full listing at source)