Regional Operations Director

The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform. The Regional Operations Director provides strategic leadership and direction to all patient-facing non-clinical teams in their respective region. The Regional Operations Director holds joint responsibility with their Regional Medical Director for the business and financial performance of their region, including joint-ownership of the region’s PL. This position works closely with leaders across other departments in evolving workflows, patient experience standards, policies and goals, conducting staff meetings, evaluating staff and operational performance, and setting budgets. The Regional Operations Director is responsible for motivating both their direct reporting team and matrixed team members to deliver measurable, on-target, and cost-effective results that further the mission of Bicycle Health. Key operational indicators that the Regional Operations Director will be accountable to include, but are not limited to regional patient growth, enrollment, engagement, retention, and NPS. This will require working across departments to ensure their region hits monthly business goals in line with financial objectives. You can expect to work on: Strategic Operational Leadership Co-develop and implement regional strategies aligned with overall business objectives Review, assess, and report out on regional operational metrics and take accountability for closing gaps when targets are missed and identify areas for improvement. Partner with Regional Medical Director to make data-informed decisions regarding processes and operations to improve regional performance and patient experience across all interaction channels. Manage the daily operations within the region to enhance efficiency and productivity. Team People Management Provide guidance, training and support to regional managers and other staff members Oversee the hiring, training, and performance evaluations of regional staff, fostering a high-performance work culture. Partner with the Sr. HRBP to identify and resolve performance issues within the team. Identify challenges, analyze root causes, and implement effective solutions to resolve conflicts and improve team processes. Drive innovation by identifying opportunities to enhance team efficiency, effectiveness, and productivity. Ensure all team interactions align with Bicycle Health’s CICARE model for patient and employee engagement. Build and empower a strong, inclusive multi-disciplinary team that delivers a best in class patient experience and stays focused on top operational priorities. Financial Resource Management Co-own the regional PL with Regional Medical Director in addition to all other regional business operations. Prepare, manage, and approve budgets for the region, controlling costs and ensuring expenditures are within budget. Allocate resources effectively to maximize productivity and profitability across the region Stakeholder Relations Compliance Build and maintain positive relationships with key stakeholders, including patients, customers, and partners, within the region. Communicate effectively through storytelling to convey value proposition for patients and the business to engage key stakeholders to address current pain points and drive towards the company's mission. Ensure all regional activities and operations adhere to company policies and procedures, as well as relevant local, state, and federal regulations. Serve as the regional escalation point for questions or issues while working across Finance, People Ops, Partner Engagement, Prod ... (truncated, view full listing at source)