Aladdin Product and Client Operations, Aladdin Client Experience, Associate

About this role Aladdin is BlackRock’s end-to-end investment platform. Just like the markets and users it services, it is sophisticated and constantly evolving: • Home to over $20 trillion in assets under management • Over 300 unique clients • A rapidly growing client base that includes close to 50,000 users • Presence in over 50 countries • Over 1,500 engineers dedicated to developing Aladdin Our clients include some of the world’s most sophisticated asset managers, insurance companies, banks, treasuries, pension funds, and sovereign wealth funds. Business Unit Overview: The ACX team is a front-end client team sitting at an intersection of finance and technology, and this unique role is designed for professionals driven to solve complex investment and analytical challenges, manage and grow key client relationships, and actively contribute to the firm’s commercial and business objectives. As a business, we tackle the hardest, and the most sophisticated problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients’ business, capital markets, analytical concepts and the overall investment management process to provide world-class service to our ever-growing global client base. Our team members come from different majors and bring diverse skills and experiences to the table, but we share a serious passion for solving the toughest problems and keeping our clients happy. Our core focus areas include: • BlackRock’s Proprietary Aladdin Risk Analytical Models and Aladdin Infrastructure • Portfolio Management Tools and Portfolio Analytics • Performance Attribution and Single Security Analytics • Portfolio Modeling, Analysis, and Reporting • Credit and Market Data • Cloud-Based Data Warehouse • Vendor Reference Data • Order management systems (OMS) and Electronic Trading Systems (EMS) • FIX process & protocol and post-trade operations along with collateral management • Data modelling and tools automation What is the purpose and scope of a CSS role in ACX? As a client success specialist, you will be part of a front-end high-performing global team that supports client relationships, promotes effective use of our products, and contributes to overall business outcomes. Through structured learning, mentorship, and on-the-job experiences, you’ll gain exposure to Aladdin, broader capital markets, investment products & technology, and the fundamentals of relationship management. Over time, you will contribute to our commercial objectives by helping retain and grow Aladdin client partnerships. Our team is known for being industry experts with a reputation for getting the job done. We’re passionate about problem-solving, learning, and delivering value for our clients. ACX has presence across the world, we…… • Deliver exceptional client service to users, every time • Solve some of the most difficult problems on Aladdin by providing innovative solutions • Collaborate with others because we know we can do more together • Learn every day, question everything, embrace change and foster a fun, innovative team atmosphere Our team partners with: External Aladdin client community - Portfolio and Risk Managers, Product Strategists and Developers, Core Analytics Modelling and Quantitative Engineering, Business Development, and COOs of Investment teams Key Responsibilities: • Client Relationship & Experience Support: Build strong working relationships by delivering responsive and thoughtful service. Engage clients to understand their needs, challenges, and business workflows • Provide hands-on service to empower our clients to run their businesses on Aladdin: You will have direct, daily interactions with industry practitioners at respected investment institutions. You will solve problems that matter, making a direct and measurable difference to our clients and their investments. In the process, you will hone technical, industry, and relationship skills • Technical & Analytical Skill Development: D ... (truncated, view full listing at source)