Client Service and Support, Analyst

About this role About Client Service & Solutions Client Services & Solutions is a client‑centric organization that brings together Client Experience Delivery and Outsourced Platform Services to deliver seamless, consistent end‑to‑end client experiences across BlackRock and Aladdin. By aligning digital capabilities, service expertise, and relationship management, the team simplifies client journeys and supports the firm’s commercial ambitions. Team Overview The Service Innovation Desk (SID) is part of the firm’s global CSS organization and brings greater efficiency to how we service our clients. It aims to centralize service tasks, uncover automation and efficiency opportunities and drive scale. Role Summary The Client Service Analyst plays a critical role in delivering high-quality, timely, and accurate service to institutional and intermediary clients. The role supports the end‑to‑end client journey by managing client, consultant, third‑party, and internal stakeholder requests across reporting, audits, due diligence, trade reconciliation and digital service channels. The Analyst is expected to demonstrate strong ownership, proactive communication, and a client-first mindset while leveraging digital tools, data, and automation to drive efficiency and service excellence. The ideal candidate should have strong written and verbal communication skills and previous experience of working in a fast-paced global financial services firm on Client Services like reporting, invoicing and user administration for digital portal. Key Responsibilities: Understand end to end client support process, coordinating with internal and external teams to resolve client enquiries Ensure timely and accurate responses to high volume service activities Provide oversight of all client user provisioning and ensuring data accuracy Delivering a world-class client experience via front-line client service to clients and related third parties and responding to client queries via email and phone using Aladdin technology Build relationships and collaborate closely with internal partners to ensure seamless delivery of service Facilitate the diagnosis of complex client service issues, identify the source of service deficiencies and own their resolution Contribute ideas for continuous improvement, standardization, and scalability of client service operations. Proactively communicate potential issues. Skills, Experience and Competencies: 1-3 years of experience in client service, operations, or portfolio management support Strong understanding of service excellence principles and ability to deliver high-quality outcomes for clients. Have in-depth understanding of capital markets instruments (like equities, fixed income, derivatives) and the trading lifecycle Organized and detail-oriented with critical reading and editing skills, strong time management skills and ability to prioritize multiple deadlines. Team player with demonstrated analytical and problem-solving skills High level of self-motivation with strong integrity and ethics Strong familiarity with MS Office suite (Word, Excel, PowerPoint) and Microsoft Dynamics Skills like Power BI, Power Automate and Phyton will be an added advantage Embrace automation and AI-enabled solutions (e.g., workflow automation, GenAI, Copilot) to improve productivity and accuracy Postgraduate - MBA (Finance) or equivalent; CFA Level I or actively pursuing CFA certification (preferred but not mandatory) and/or Certification in Capital Markets. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our em ... (truncated, view full listing at source)