Commercial Accounts Manager - ADESA

About Us ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM more. We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do. We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA! Role and Team This position reports to the Assistant General Manager and leads the customer service experience for designated commercial accounts at the auction. You will develop a high-performing team that will exceed expectations. You will maintain a strong understanding of operational and administrative processes for commercial accounts. Responsibilities Lead the commercial account team to ensure maximum production and profitability of our commercial business Act as the liaison between the auction and commercial account representatives for vehicle preparation accuracy Support operational and administrative processes to move cars through the auction process with a strong understanding of processes, collaboration across the organization and communication internally Influence and lead others as a people, customer and business manager Engage with customers and employees in a transparent, reliable, and positive manner Demonstrate knowledge of products and services and maximize our technology Know, practice, and ensure that company policies, procedures, and applicable state and federal laws are always followed Recruiting, retaining and developing talent Develop customer service strategy Collaborate with stakeholders to optimize processes Monitor commercial accounts and work with other teams to ensure compliance with sale plan layouts, corporate requirements and other directives. Advise and assist with corrective procedures, if needed Ensure the use of marketing tools on selected customer accounts as instructed Participate on sale day; represent vehicles for absentee seller customers and authorize transactions across the block per customer’s instructions Skills and Attributes Strong verbal and written communication skills Leads through encouragement and coaching, navigates conflict through positive conflict resolution Sales and customer focused, with an organized and systematic approach to the work Demonstrated ability to follow-through both with internal partners and external customers Forward-thinking Detail oriented and consistent in the execution of job duties Excel in a fast-pace, high-pressure environment where speed and quality are paramount Self-motivated in order to drive the best customer experience possible Ability to demonstrate professional behavior always Qualifications Bachelor's degree preferred High school diploma or equivalent required Minimum 1 year of leadership/supervisory experience Excellent verbal and written communication skills Proven ability to multitask while maintaining attention to detail Confidentiality and integrity while handling sensitive information Proven ability to manage deliverables and metrics against aggressive targets and timelines Proficiency with computer systems and applications Must be at least eighteen (18) years of age. Must be qualified to operate a motor vehicle and possess a valid driver’s license. Must have a demonstrated ability to read, write, and communicate effectively in English. Must have the ... (truncated, view full listing at source)