Consumer Loan Reviewer III

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: The Originations Specialist III is a full-time position dedicated to providing a "Best in Class" loan experience for SoFi members. To ensure your success, you will complete a comprehensive 3-phased training program that blends classroom instruction with hands-on "nesting" (on-the-job training). As you progress through each phase, you will expand your expertise across SoFi’s entire suite of unsecured lending products: Phase l: Personal Loan Products – Establish your foundation by mastering our core personal lending offerings and member service standards. Phase ll: In-School Student Loan Refinance – Expand your skill set to include SoFi’s specialized education lending products. Phase lll: Complex Lending Products – Finalize your expertise by managing intricate loan scenarios and advanced unsecured lending products. Once you have successfully navigated these phases and entered the full production environment, you will serve as a versatile subject matter expert capable of supporting our members across all product lines. What you’ll do: Review all applications pursuant to credit policies and procedures- including analyzing credit reports, analyzing income from various sources including self-employment and verifying documents provided by applicants. Work both Simple and Complex financial profiles- including Self-Employed applications for our lending products Verify member’s identity and other required regulatory documentation Clearly document Member interactions using selected templates where appropriate Perform outbound outreaches to applicants to successfully move applications through the process of funding Demonstrate empathy, professionalism, top-notch problem-solving skills, relationship management Follow compliance and regulatory guidelines to protect sensitive information and meet the Member needs Operate within a team environment of 15-20 team members, working towards a common goal Share insights with teammates regarding the root causes of member inquiries, concerns, and complaints. Advocate on our members’ behalf to improve our products, operations, and policies Develop strong knowledge of internal processes and procedures to ensure the quality of loan system data and the adequacy of paperless loan documentation Perform ad hoc duties as assigned What you’ll need: 2+ years of experience in a contact center environment 1+ years of experience in financial services A strong connection to the SoFi Mission and Values A passion for helping others while solving problems quickly Professional demeanor and strong work ethic, high accuracy, and strong attention to detail Strong verbal and written communication skills Excellent organizational and time management skills Proficient in Google products, data visualization tools, customer service tools, and admin tools A self-starter, able to make decisions while applying analytical skills required to manage reviewing tasks Able to learn, retain, and apply new information quickly Able to identify trends in your day-to-day work, in a spreadsheet, in a series of charts/graphs and connect those trends to a possible root cause To establish productive working relationships with co-workers, management, and clients College degree desired. High school diploma or GED required Ability to work a ... (truncated, view full listing at source)