Octopus in Colour Internship - Credit Specialist (Litigations & Enforcement)

Addressing Black representation in the energy industry At Octopus Energy, our mission is to drive the global renewable revolution and make green energy affordable for all. In order to succeed, we need to build a team that represents everyone in our society. Unfortunately, Black professionals make up < 2% of the energy workforce, which is a significant under-representation compared to the ethnic composition of the UK. To help address this, we have created an internship programme that is only open to candidates who identify with any Black, Black British, African or Caribbean background. We are committed to promoting equality, and this internship is an important step in our effort to foster greater diversity and inclusiveness in our business and industry. Applications for all our internships will close on the 17th April. Pleasedo not upload a CVwhen asked for 'Resume/CV'.... instead, upload a cover letter made up of no more than 500 words(instructions below) 💚 This is our sixth year running the internship programme. You can hear from our past interns and learn about our previous internships. Location: London office Duration: Full time 6th July-28th August Pay: London Living Wage (pro rata) Application deadline: April 17th, 2026 Who we are Octopus Energy started with a bold idea: to build Britain’s first truly digital energy supplier. By combining world-class tech with brilliant humans who care deeply about customers and driving the renewable energy transition, we made it happen and in 2025, we became Britain’s largest energy supplier. Today, our impact is global. We support over 10 million customers across 30 countries and manage a £7 billion portfolio of renewable energy assets.  By empowering our teams to deliver outrageously good customer service, we make energy fairer for everyone. Our mission is to halt the climate emergency by using technology to transform the energy system, making electricity greener and more affordable, while creating one-of-a-kind innovations. About the role  Your main responsibility will be to support the litigation and enforcement pathway by managing essential back-end operational tasks, refining existing processes and creating new ones.You will collaborate closely with colleagues, primarily on the development of litigation and enforcement, and support our customers. You will work closely with other specialists and our solicitors to help resolve customer contact and/or obtain county court judgements, attachments of earnings, charging orders, high court writs, injunctions, and/or private prosecutions. You may also work with our High Court Enforcement Officers and their agents, and/or the police. We’re focused on supporting our customers in getting control of their energy accounts. We always consider the proportionality of our action in light of the circumstances, vulnerability and affordability of our customers. Supporting customers who are in vulnerable situations, or may not have been aware of their debt will be a significant part of your role, whether it’s creating sustainable routes to an energy-debt-free life, resolving historical COTs, industry and/or metering issues, and billing disputes. What you’ll do Take responsibility for accounts in the litigation and enforcement processes, including making important go/no-go decisions on actions. Help customers in financial difficulty find appropriate solutions Resolve solicitor queries and intervening on customer accounts where required Review outcomes of litigation and enforcement, and issuing necessary amendments to our litigation and enforcement third parties Quality assess operational processes and third-party contact  What you’ll need To be proactive and able to make informed and responsible  decisions quickly Have excellent written and verbal communication skills To be able to prioritise and manage time effectively Willingness to identify opportunities for improving processes Comfortable liaising with third-party agencies