Customer Support Developer

Customer Support Developer Airbyte is the open‑source standard for data movement. We've enabled data teams to move data from applications, APIs, unstructured sources and databases to data warehouses, lakes, and AI applications. With tens of thousands of connectors built and hundreds of thousands of companies adopting Airbyte, we've proven the economics of data integration at scale. And now Airbyte is building the frontier agentic data infrastructure, purpose-built for AI agents that need fast, accurate access to data across hundreds of sources. Our mission: make data available and actionable, everywhere. We've raised $181M from the world's top investors (Benchmark, Accel, Altimeter, Coatue, Y Combinator, etc.) and we believe in product-led growth, where we build something awesome that all our users love. We’ve raised enough capital to explore boldly, but we still choose to move quickly, stay scrappy, and experiment constantly as we find the right paths in an AI-native landscape. Please note that this role requires proficiency in Python. If your experience is more focused on API investigation and you have a lighter coding background, we encourage you to consider applying for our Technical Support Engineer https://jobs.ashbyhq.com/airbyte/e89c2470-5cba-4b36-8e06-03a9301b5a03 role instead. THE ROLE: Are you the kind of developer who gets a rush from cracking a gnarly API integration issue? Do you thrive at the intersection of writing code and helping customers succeed? As a Customer Support Developer (APIs) at Airbyte, you'll combine hands-on development skills with deep technical empathy to support our growing cloud, embedded, and open-source integration platform. This isn't a traditional support role - you'll be writing Python, shipping contributions to our open-source connectors and CDK, building features in the Connector Builder, and directly shaping how customers integrate with hundreds of APIs. You'll champion the customer voice alongside our engineering and product teams every day, getting your hands dirty in the code. WHAT YOU’LL DO: Customer Support & Technical Troubleshooting - Serve as the primary technical escalation point for API-related customer issues, responding via email, ticketing systems, and video calls with precision and clarity. - Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools to work smarter and resolve issues faster. - Dig into complex issues across REST/GraphQL APIs, connectors, data pipelines, and SaaS integrations -- not just finding workarounds but partnering with Engineering to root-cause and drive real fixes. - Reproduce customer-reported bugs by inspecting API request/response payloads, connector logs, and sync state, and document findings with enough technical detail for Engineering to act on immediately. - Support embedded platform customers through onboarding and troubleshooting, including OAuth flows, widget tokens, scoped API tokens, and connector configuration. API & Connector Development - Get hands-on with customers building and debugging integrations, helping them navigate the Airbyte API and third-party APIs with confidence - from authentication and pagination to rate limiting, error handling, and webhooks. - Test and validate API endpoints, review request/response payloads, and guide customers through integration best practices. - Support customers with the Embedded API, covering source creation, connector template management, and widget token authentication. - Help customers building on the Airbyte Connector SDK find their footing, including YAML-based connector definitions, OpenAPI specs, and cassette-based testing workflows. - Contribute directly to Airbyte's open-source connectors and the Python Connector Development Kit (CDK) - fix bugs, improve error handling, add incremental sync support, and submit pull requests to the airbyte and airbyte-python-cdk repositories. - Build and ship features in the Con ... (truncated, view full listing at source)