Product Operations - Sr Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Role The Product Operation, Enablement, & Delivery Team helps ensure that Digital Enterprise Technology (DET) focuses on ensuring that process-driven needs are consistently captured, translated, and realized as product features. This not only accelerates delivery and reduce rework, but also improves adoption and alignment across the organization. In short, this team will serve as the connective tissue between business processes, product strategy, and delivery execution, enabling our product teams to focus on building the right things, the right way, at the right time. You’ll lead the efforts to enhance our product operations infrastructure and tools, enabling our product teams to focus on what matters most—creating exceptional products that delight our customers. You will play a critical role in revolutionizing our development processes within the Product, UX, and Engineering Organization at DET You will be working with leaders across the organization to drive adoption and otherwise influence the future of how the organization works. How You’ll Find Success Serve as a key driver of Product Operations excellence, optimizing and scaling product development processes to enable consistent, high-impact delivery at enterprise scale. Accelerate the delivery of customer- and employee-facing innovations, ensuring products are high quality, market-ready, and aligned to strategic priorities. Partner closely with Product, Engineering, Design, and cross-functional stakeholders to drive alignment, execution rigor, and shared accountability across the product lifecycle. Operationalize best practices and governance, creating scalable, repeatable frameworks that improve predictability, efficiency, and product outcomes. Own and continuously evolve the end-to-end Product Development Lifecycle, ensuring teams deliver on commitments while maintaining a strong focus on quality, security, and trust. Translate product and operational data into actionable insights, enabling data-driven decision-making and providing clear visibility to executives and key stakeholders. Act as a strategic thought leader and trusted advisor, influencing cross-functional decisions through strong storytelling, analytics, and stakeholder management. Build and sustain strong relationships with senior leaders and external product advisors, helping shape the future roadmap and innovation strategy. Contribute to enterprise planning, prioritization, and goal-setting, gaining a holistic view of the business while ensuring product investments deliver measurable value. Champion a culture of continuous improvement, operational rigor, and customer success, aligned to Salesforce values of Trust, Customer Success, Innovation, and Equality. Things You’ll Do Extract and clarify requirements from stakeholders across the business, ensuring they are high-quality, actionable, and anchored in clear business processes and impacts. Collaborate with the Process Engineering and Optimization (PEO) Team to translate business process needs into product requirements, ensuring clarity for development teams and clear traceability from Epics/Features to User Stories. Document and ... (truncated, view full listing at source)