Knowledge & Enablement Specialist

Knowledge & Enablement Specialist Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. ABOUT THE ROLE We’re looking for a versatile, high-craft Knowledge & Enablement Specialist to help build and maintain the content and learning experiences that support customer adoption at Synthesia. This is a hands-on role at the intersection of content development, knowledge management, product education, and enablement operations. You’ll create, publish, and improve content in our Academy, making sure customers and internal teams can find the right answer, learn the right workflow, and move forward with confidence. This is a builder role for someone who loves turning complex product and workflow changes into clear, usable, well-structured experiences. WHAT YOU’LL DO Own Academy publishing and learner flow Create, publish, and maintain customer-facing Academy content, modules, paths, and supporting learning experiences. Ensure Academy content is structured clearly, tagged correctly, QA’d thoroughly, and published with a consistently high quality bar. Improve learner flow and findability through better naming, placement, sequencing, navigation, and cross-linking within the Academy. Build high-quality learning content Translate product workflows, feature changes, and customer use cases into clear, accurate, engaging Academy content. Create learning assets across formats, including written guidance, modules, video, demos, and supporting multimedia. Tailor content to different audiences and use cases while keeping the experience clear, practical, and easy to apply. Make the Academy the front door to learning Ensure Academy pathways surface the right supporting resources from across the wider enablement ecosystem. Use thoughtful cross-linking and content design to connect learners to the most relevant knowledge base, in-app, or other supporting resources when needed, without making the Academy feel fragmented or duplicative. Identify gaps, overlap, or taxonomy issues early and raise recommendations that improve the overall learner experience. Maintain content quality and hygiene Run strong QA before publish, including metadata, links, learner flow, structure, and accuracy checks. Keep Academy content current through refreshes, version control, update logs, and proactive identification of stale or conflicting material. Maintain clear documentation of what changed, why it changed, and what needs follow-up. Iterate based on feedback and signals Track learner feedback and basic performance signals to identify where Academy content or structure can improve. Ship small, evidence-led improvements and document what changed and why. Escalate bigger structural or learning-approach recommendations when needed, backed by evidence and clear rationale. Partner across teams Work closely with Product, Customer Success, Support, Revenue Enablement, SMEs, and other cross-functional partners to keep content aligned with the product and with real user needs. Communicate changes clearly: what changed, why it matters, and what someone should do next. Support smoother launches and rollouts by making sure content, guidance, and enablement stay connected. Use AI and product fluency as a force multiplier Become a true Synthesia power u ... (truncated, view full listing at source)