Software Engineer

The application window is expected to close on: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Cisco IP Phone Escalation Engineer: We are looking for a technical engineer to join us as an Escalation Engineer for Cisco Collaboration products. You will be part of a dynamic, innovative team that supports customers globally, often in high-pressure situations. In this role, you will collaborate with IP Phones and headsets engineering groups, to resolve complex customer issues. Our team is committed to continuous learning and adapting to evolving technologies and business needs. We are launching new products, including wireless products which will need support and we are constantly trying to introduce new tools and update process to improve our execution and efficiency. What You’ll Do Tackle challenging, real-world technical problems by diving into the details and implementing effective solutions. Work across cultures and regions as part of a cross-functional, international team. Experience a dynamic and flexible workday with opportunities to balance work and personal life. You will be part of a rotating on-call team(including weekends), but flexible work options help you balance professional and personal commitments. Who You Are Experienced in troubleshooting, problem-solving, and managing escalations from customers and account teams. Skilled at reading logs, debugging, and resolving software and hardware issues. Knowledgeable in cloud troubleshooting, communication protocols (e.g., SIP), VoIP, media troubleshooting, call control, endpoints, and logical diagnostic methodologies. Knowledge of Cisco IP Phones, along with wireless technology is a plus Possess strong communication and presentation skills, with the ability to gain trust from customers and internal teams. Able to work independently with minimal guidance, establishing relationships with cross-functional stakeholders. CollabHiring Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $126,500.00 to $182,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following contin ... (truncated, view full listing at source)