Solutions Architect

We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link . About This Role: We’re looking for a full-time Solutions Architect to join our Professional Services team  reporting to the Senior Manager, Technical Delivery. This role is a remote role based in the United States. In this role, you’ll play a key role in driving long-term customer success and platform excellence by optimizing Gainsight implementations and aligning technical solutions with evolving business goals. This is a great opportunity for someone who thrives in a dynamic, client-facing environment and enjoys working cross-functionally with teams like Customer Success, Product, and Engineering. The ideal candidate brings strong skills in solution design, technical consulting, and stakeholder enablement. What You'll Do: Understand Gainsight products, their features, functions and recognize how they can be used to solve problems and create solutions for your customers. Serve as a technical strategist to drive adoption and expansion for existing Gainsight clients. Lead discovery and requirement-gathering sessions to understand and document business needs. Design and configure Gainsight solutions based on best practices and client-specific goals. Deliver enablement sessions to empower Gainsight Admins and key stakeholders. Build strong, trust-based relationships with clients, including technical and executive stakeholders. Proactively identify risks or blockers and collaborate cross-functionally to resolve them. Contribute to internal best practices, templates, and delivery frameworks. Track project hours and maintain target utilization. Maintain a deep understanding of Customer Success to be a trusted thought leader and advisor with your customers. Work with the product team to stay ahead of future enhancements to Gainsight's products. Partner with Customer Success Managers to align technical initiatives with client outcomes. Act as a seamless extension of your customers’ operations team. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events. What We're Looking For: 3 to 6 years of experience in Professional Services, Technical Consulting, or Enterprise SaaS implementation. BA/BS degree (or equivalent combination of education and experience), required. Hands-on experience with CRM platforms (Salesforce or Dynamics preferred), databases, and data integration tools. Strong understanding of Customer Success principles and ability to translate business needs into scalable technical solutions. Experience managing multiple customer projects simultaneously (5–10 engagements). Familiarity with agile and waterfall delivery methodologies. Executive presence and confidence in communicating with both technical and business leaders. Excellent communication, facilitation, and presentation skills. Ability to thrive in a fast-paced, dynamic environment. Nice-to-have skills: Prior experience with Gainsight CS and/or Customer Success Operations (CS Ops). Scripting experience in Python or Node.js to support custom solutions and automation. Salesforce certification or experience. Experience in a post-onboarding or ongoing account management role Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing ... (truncated, view full listing at source)