Analyst II, Strategy & Operations

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! The GoFundMe team is searching for an Analyst II on the Strategy Operations (SO) team within Trust Safety. SO plays a critical role across the business to deliver the insights, clarity, alignment, and operational rigor that enable teams to scale with impact. As an SO Analyst II, you will lead complex analytics initiatives that inform operational strategy, risk mitigation, and long-term planning. You will partner closely with leadership and cross-functional stakeholders to shape KPI frameworks, guide resource allocation, and proactively identify opportunities to strengthen platform safety and user trust. The Job Own and evolve KPI frameworks that measure Trust Safety performance, risk exposure, and operational health. Lead forecasting, capacity modeling, and scenario planning to inform hiring, investment, and prioritization decisions. Conduct deep-dive analyses into risk trends, enforcement quality, operational efficiency, and emerging platform challenges. Build scalable dashboards and self-serve reporting tools to increase visibility and enable faster decision-making. Identify structural inefficiencies and propose data-backed recommendations for process improvements. Partner with Product, Engineering, Policy, and Operations leaders to inform roadmap decisions through analytics. Design measurement frameworks to evaluate the impact of policy updates, tooling enhancements, and operational experiments. Support quarterly and annual planning cycles with business cases, performance modeling, and strategic insights. Contribute to elevating analytics maturity within Trust Safety, including mentoring junior analysts where appropriate. You 2–5 years of experience in Strategy, Business Operations, Business Intelligence, or Data Analytics. Strong SQL proficiency and advanced Excel modeling skills. Experience building forecasting models, scenario analyses, and KPI frameworks. Demonstrated ability to independently scope and lead analytical projects end-to-end. Strong communication skills with the ability to influence senior stakeholders. Ability to connect operational metrics to broader business strategy. Detail-oriented with strong business judgment. Comfortable operating in ambiguous, high-impact environments. Experience in Trust Safety, fraud prevention, compliance, or platform risk environments. Familiarity with experimentation design and enforcement quality measurement. Experience partnering closely with Product and Engineering teams, preferably within ecommerce, fintech, marketplace, or social media companies. Why you’ll love it here Make an Impact : Be part of a mission-driven organization making a positive difference in millions of lives every year. Innovative Environment : Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. Collaborative Team : Join a fun and collaborative team that works hard and celebrates success together. Competitive Benefits : Enjoy competitive pay and comprehensive healthcare benefits. Holistic Support : Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. Growth Opportunities : Participate in learning, development, and recognition programs to help you thrive and grow. Commitment to DEI : Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. Community Engagement : Make a difference through our volunteering program. We live by our core values: im ... (truncated, view full listing at source)