TechOps Platform Manager

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍 London/Cardiff/UK Remote | 💰 £75,000 - £95,000 + Incentive Awards tied to your performance + Benefits ✨ Our TechOps team ⭐ We're looking for a technically-driven and systems-minded TechOps Platform Manager to lead our Platform area. TechOps sits within Monzo's Security collective and is responsible for ensuring every Monzonaut has the tools, access, and technology they need to do their best work. The Platform team is the technical backbone of TechOps, building the observability, resilience, and technical foundations that give Monzo confidence in the internal tools and platforms Monzonauts rely on every day. This means understanding how our enterprise tooling estate is performing, ensuring it's built to scale, and having the right standards in place to change safely and consistently. In this role, you'll lead and develop a team of specialists, set the technical direction for how our platforms are monitored, strengthened, and evolved, and build the operational depth that allows Monzo to grow with confidence. This is a role where you'll build as much as you manage, growing capabilities in line with what Monzo needs and when it needs it, and shaping the strategy and tooling to get there. 🔑 You’ll play a key role by... Leading, coaching, and developing a team of platform specialists, actively supporting their career progression and fostering a culture of technical excellence and systematic thinking Setting the direction for our monitoring, alerting, and reporting capabilities, working with your team to give the business increasing visibility into platform health, performance, and usage Defining the governance standards and guardrails for how configuration changes are made across the SaaS estate, and enabling your team to implement and uphold them Building resilience, scalability, and high availability into core enterprise tools and platforms, developing redundancy and failover mechanisms over time Owning the strategy for IT asset systems and their integrations, ensuring accurate and trusted data on hardware and software assets across the business Owning the technical approach to legal hold and eDiscovery processes, working closely with Legal teams and guiding your team in the day-to-day operation Driving automation to reduce manual toil, improve consistency, and enable confident changes at pace Collaborating with the wider TechOps management team to align on ways of working, share best practice, and collectively strengthen how the department operates Partnering with Security teams to ensure platform governance aligns with security controls standards Scaling platform standards and capabilities to work across regions and time zones as Monzo grows globally, ensuring your team can support an increasingly distributed organisation 🤩 We’d love to hear from you if… You have proven experience leading a platform engineering, IT operations, or SaaS management team You're a strong people leader with a track record of coaching, developing, and retaining technical talent You have technical experience with SaaS platform management, configuration, and security You have experience building or manag ... (truncated, view full listing at source)