IT Support Specialist

IT Support Specialist WHO IS FLOCK? Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. THE OPPORTUNITY As our IT Support Specialist, you will be a key member of the Technology Experience team, focused on delivering exceptional on-site IT support and ensuring our meeting spaces and collaboration environments operate flawlessly. This is a highly visible, in-office role responsible for: - Supporting day-to-day technical needs of employees in our Atlanta office - Owning enterprise conference room and A/V environments - Providing white glove / executive-level support - Partnering with Workplace and Operations teams to enhance the in-office technology experience - Supporting workplace management systems (i.e. Eden) This Atlanta, GA-based position is full-time in the office (5 days a week). Occasional early arrival or late departure may be necessary to support meetings and events. The role also requires the ability to perform physical tasks, such as lifting equipment, moving boxes, and working at floor level to install and maintain hardware. THE SKILLSET ON-SITE IT SUPPORT - 3+ years of experience supporting internal employees in a high-volume IT environment. - Strong understanding of macOS and Windows operating systems. - Experience troubleshooting hardware, peripherals, printers, docking stations, and end-user devices. - Experience with IT ticketing systems (e.g., Jira Service Management, ServiceNow). - Familiarity with MDM solutions (e.g., Kandji, Jamf) and endpoint security tools. - Ability to prioritize tasks and manage multiple support requests in a fast-paced environment. - Strong documentation habits and attention to detail. - Basic understanding of network principles (e.g. WAN, VLAN, Firewalls, etc) - IT Asset Management ENTERPRISE A/V & MEETING SPACE OWNERSHIP - Direct experience supporting and troubleshooting conference room A/V systems - Ensure executive meetings, board meetings, and company-wide events run seamlessly. - Perform preventative maintenance and standardization of meeting room technology. - Troubleshoot displays, conferencing hardware, microphones, cameras, and room control systems. - Partner with vendors when needed for escalations or installations. - Continuously improve meeting room reliability and user experience. EXECUTIVE TECHNOLOGY SUPPORT - Experience providing high-touch, priority support to senior leadership. - Comfortable providing real-time meeting support and rapid issue resolution. - Strong communication skills with the ability to remain calm and professional under pressure. - Proactive mindset — anticipating needs before they become issues. - High level of discretion and professionalism. WORKPLACE TECHNOLOGY & SYSTEMS - Experience administering or supporting workplace management platforms (e.g., Eden). - Desk booking - Visitor management - Room scheduling - Workplace analytics Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all q ... (truncated, view full listing at source)