Data Center RMA/Inventory Technician

Data Center RMA/Inventory Technician ABOUT TENSORWAVE Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure. ABOUT THE ROLE TensorWave is a GPU cloud infrastructure provider powering the most compute-intensive AI and machine learning workloads in the industry. We operate a growing fleet of data centers across the United States and are scaling aggressively to meet surging demand for GPU compute. As the Data Center RMA & Inventory Specialist, you are the logistical backbone of our infrastructure operations. While our Technicians focus on the "racking and stacking," you ensure they have every component they need to succeed and that every failed part is tracked, returned, and replaced. You will manage the entire lifecycle of our hardware assets—from the moment a pallet arrives at the loading dock to the moment a decommissioned drive is securely destroyed. You will also serve as the primary point of contact for hardware vendors, coordinating on-site repairs and ensuring our maintenance contracts are fully utilized. RESPONSIBILITIES - Stock Control: Maintain a precision inventory of critical spares (SFPs, fiber jumpers, hard drives, RAM, power cables, and tools). - DCIM Accuracy: Ensure the Data Center Infrastructure Management (DCIM) database and ERP systems are updated in real-time as assets move in and out of the "Ready for Use" (RFU) state. - Audit Leadership: Conduct weekly and monthly physical audits of the inventory cage and the data center floor to ensure 100% asset accuracy. - Procurement Support: Monitor "par levels" and alert the Data Center Manager when stock reaches reorder points to prevent project delays. - End-to-End RMA: Initiate and track Return Merchandise Authorizations (RMA) with vendors (e.g., Dell, HPE, Cisco, Arista). - Defective Media Handling: Manage the secure handling and tracking of failed storage media, ensuring compliance with data privacy standards (e.g., NIST 800-88). - Shipping & Receiving: Manage the loading dock operations, including unboxing, palletizing, and coordinating with carriers (FedEx, UPS, Freight) for outgoing repairs. - On-Site Coordination: Act as the primary liaison for third-party vendor technicians. You will schedule their visits and ensure they have the necessary access to perform repairs. - Repair Oversight: Escort vendor technicians on the data center floor, ensuring they follow all safety, security, and "Clean Room" protocols while performing hardware swaps. - Quality Assurance: Verify that vendor repairs are completed to standard and that all replaced parts are correctly logged before the vendor leaves the site. - Tech Collaboration: Work closely with the 8 Data Center Technicians to identify hardware failure trends and ensure that "Dead on Arrival" (DOA) equipment is caught and processed immediately. - Basic Troubleshooting: Perform initial "health checks" on returned or refurbished gear to ensure it is functional before returning it to general stock. Required Experience - 2+ years in inventory management, logistics, or warehouse operations, preferably within a high-tech or data center environment. - Strong understanding of shipping/receiving procedures and RMA workflows. - Ability to identify various IT components (CPUs, DIMMs, SFP types, Fiber connectors). - Proficiency with inventory management software and ticketing systems (e.g., ServiceNow, Jira, NetBox). - High level of organizational skill—you are the person who notices when a single SFP is missing from a box of 50. - Willingness to work shift schedules including nights, weekends, and holidays as part of a 24/7 coverage model - Ability to operate a pallet jack and other warehouse equipment safely. - Ability to lift and mov ... (truncated, view full listing at source)